Common Questions

Read frequently asked questions about Huggies® Rewards, your profile, diapers and wipes, and more.

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Is Huggies® running any donation programs during the COVID-19 pandemic?

Huggies® Canada has committed to donating over 100,000 diapers to Food Banks Canada. Food Banks Canada provides food, household, and personal care items, including diapers, to some of the most vulnerable members of our population. We encourage you to reach out to the closest food bank in your area.
In addition, please know that Huggies Canada continues to support families through its No Baby Unhugged initiative, a program that provides grants to hospitals to help ensure all babies can get the hugs they need. You can learn more about this program here. Thank you.

I’ve been having a hard time finding Huggies® products at retail stores. When will they be re-stocked?

Since the COVID-19 pandemic started, we've been working hard to get our products back in stock. You have our commitment to produce product as quickly as possible at the level of quality our families are used to in order to provide diapers for your precious little ones. In the meantime, here’s where you can buy our products online from your favourite retailers. We encourage you to check back if you're not finding the size and style you're looking for as online availability changes often. Thank you.

Is there a way to purchase Huggies® products directly from your website?

We don't have the option for you to purchase directly from us or for us to send out product, but we understand this is a difficult time for every family. That being said, you can buy our products online from your favourite retailers. We encourage you to check back if you're not finding the size and style you're looking for as online availability changes often. Please know that we are working around-the-clock to produce the high-quality products your family is used to as quickly as possible. We're also working closely with our retail partners to get more product to stores across the nation. Thank you.

Can you tell retailers to put a limit on how many Huggies® products can be purchased at a time? Many people are buying them in bulk!

Unfortunately the Huggies® Brand doesn’t have any control over how the retailers sell their products, but you have our commitment to produce product as quickly as possible at the level of quality our families are used to in order to provide diapers for your precious little ones.

Will Huggies® consider manufacturing face masks in response to the surge in demand from COVID-19?

We are equally aware of the need by our healthcare workers & first responders, and we are assessing potential options. In the meantime, our teams are doing everything we can to address the increased demand for essential products like toilet paper, diapers & feminine care products. Thanks.

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