Common Questions

Read frequently asked questions about Huggies® Rewards, your profile, diapers and wipes, and more.

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What is Huggies Rewards?

Huggies Rewards is a fun and easy way for you to be rewarded for your Huggies Diapers and Wipes purchases. There are various ways to earn Rewards Points and exciting ways to redeem those points with a catalog full of items for you and your child.

Can I recycle Huggies® packaging?

Huggies Rewards is a fun and easy way for you to be rewarded for your Huggies Diapers and Wipes purchases. There are various ways to earn Rewards Points and exciting ways to redeem those points with a catalog full of items for you and your child.

What is Huggies Rewards?

Huggies Rewards is a fun and easy way for you to be rewarded for your Huggies Diapers and Wipes purchases. There are various ways to earn Rewards Points and exciting ways to redeem those points with a catalog full of items for you and your child.

How do I upload my rewards Points?

To earn Rewards Points for Huggies Diapers and Wipes purchases, we require a receipt as proof of purchase. However, we understand that receipts are sometimes lost or that your Huggies Products may have been a gift. If you require help in this situation, please contact us by visiting our helpdesk or emailing us at [email protected]

Where do I enter my Rewards Codes?

The Huggies Rewards program has been updated to help you earn points faster and easier. We have phased out Rewards Codes - now you can easily upload and submit a receipt for your qualifying purchases in just a few quick and easy steps! Visit the Huggies Submit a Receipt page to find out more details and upload your first receipt.

Why did my Rewards Points balance change?

On June 29, 2016, we changed our points structure so that every point is now 10 points, whether you’re earning them or spending them. The same goes for the points in your account. While the overall value hasn’t changed, you’ll see we’ve multiplied your balance by 10.

How do I sign up for Huggies Rewards?

It’s easy to enroll. Just complete the required registration steps.

How can I earn Huggies Rewards Points?

You can earn Rewards Points simply by purchasing participating Huggies Diapers and Wipes products and uploading your receipt. Another way to earn Rewards Points is by referring friends to sign up for Huggies Rewards. You can refer up to five friends a month and earn a lifetime maximum of 3,750 Rewards Points for referring friends who join based on your referral. Huggies® Rewards now offers additional way for you to earn extra points by engaging with featured opportunities, like reading articles and taking surveys!

What can I use my Rewards Points for?

You can use your Rewards Points to submit entries into a Sweepstakes and/or you can also use your Rewards Points to purchase Rewards such as gift cards, toys, and great Huggies® products. There are also opportunities to donate your Rewards Points to a charitable cause.

Can I transfer Rewards Points to someone else or merge my Member Account with theirs?

Rewards Points accrued in Huggies Rewards are non-transferable to other members, and member accounts cannot be merged.

I tried to upload my receipt and received an error message, what happened?

There are a variety of reasons why you received an error message, such as your image not being clear enough, or not having a strong enough connection during upload. You have the chance to resubmit your photo but if you’re experiencing the same problem multiple times please contact us by visiting our helpdesk or emailing us at [email protected]

I successfully uploaded my receipt and the site says that it was rejected. What went wrong?

There are multiple reasons why your receipt can be rejected. For example, the image not being clear enough to read. The good news is that you can resubmit and try again! After signing in to your account on Huggies.com or on the Huggies Rewards app and visit your Rewards History page. Scroll to the receipt listed as “Rejected.” Tap on Rejected and you will be shown the reason as to why. Tap Submit a Receipt button next to the rejection reason to begin the upload process again.

I lost my receipt How can I get my Rewards Points?

To earn Rewards Points for Huggies Diapers and Wipes purchases, we require a receipt as proof of purchase. However, we understand that receipts are sometimes lost or that your Huggies Products may have been a gift. If you require help in this situation, please contact us by visiting our helpdesk or emailing us at [email protected]

How will I know if my receipt was approved or not?

After your receipt has been reviewed, you will receive an email letting you know if your receipt was accepted or rejected. Additionally you will be able to see the status of each receipt submission on your Rewards History page on Huggies.com or in the Huggies Rewards app. . Scroll to the receipt you are inquiring about and you will see its status listed as either “Approved” or “Rejected.” If your receipt was approved, you will see the points that you were awarded for your submission. If your receipt was rejected, tap on Rejected and you will be shown the reason as to why. You will have the chance to re-submit your receipt in the event that it was rejected.

I uploaded my receipt and in my Rewards History it says pending. Is there something wrong?

There is nothing wrong with your submission, it is just in the queue of receipts that we need to verify. Receipt review can take up to 24 hours, so please check again soon to confirm if your receipt is approved.

How do I upload my receipt?

Uploading and submitting your receipt is easy! There are three ways you can do this:
● The Huggies® Rewards app: Download the app on your iPhone or Android smartphone, then create an account or sign in to your existing account. Once you’re in, tap the red camera button at the bottom of your screen and follow the on-screen instructions to either take photo(s) or choose existing photo(s) of your receipt.
● Huggies.com from your phone or tablet: Visit Huggies.com on your mobile browser, then create an account or sign in to your existing account. Once you’re in, tap the menu in the top left corner, then select “Submit a Receipt” underneath “Rewards”. Then, tap “Upload Receipt” and follow the on-screen instructions to either take photo(s) or choose existing photo(s) of your receipt. For more detailed information on how to upload your receipt, read the instructions in the “How To” section of the Submit a Receipt webpage.
● Huggies.com from your computer: First, take photo(s), screenshot(s) or scan your receipt and save them on your computer. Visit Huggies.com on your desktop browser, then create an account or sign in to your existing account. Once you’re in, hover over “Rewards” in the website navigation menu and then click on “Submit a Receipt”. Then, click on “Upload Receipt”. This will open the Finder (Mac) or File Explorer (PC) on your computer. Find the image(s) of your receipt and follow the on-screen instructions to upload your image(s) one at a time. For more detailed information on how to upload your receipt, read the instructions in the “How To” section of the Submit a Receipt webpage.

What does my receipt need to include?

The photo(s) of your receipt must include the store name, purchase date, the UPC or product number(s) and price(s) of the participating Huggies® Diapers and Wipes product(s) you purchased. Make sure your photos are clear and legible; otherwise your receipt may not be accepted.

What can I get when I submit my receipt?

When you successfully upload a receipt that includes participating Huggies Diapers and Wipes product(s) you’ve purchased, you will receive Huggies Rewards Points, good for using towards rewards such as gift cards and products for you and baby.

How do I earn points from my linked loyalty cards?

Unfortunately, Loyalty Card Linking ended on October 31, 2019. In order to get credit for your purchases at those retailers, you will need to upload a valid receipt.

I bought a Huggies Product at a participating retailer and used my card, but I didn’t get the points. Why?

It can take up to two weeks after a purchase was made for the points to be added to your account. If it’s been more than a couple weeks and you’re still not seeing the points, please reach out to us and we will look into your account.

How can I check what purchases I have received points for?

You can see what purchases you have received points for by visiting your Rewards History page. Each purchase that has been successfully processed will be listed with the date that the receipt was submitted as well as the points that were awarded to your Huggies Rewards account.

How can I get a Huggies® Rewards promotion code?

On occasion, Huggies Rewards will send out promotional offers through retail and partnership opportunities. Some promotional offers contain a unique 16-digit code for users to enter through the Huggies.com website or Huggies Rewards mobile app. Promotional codes are distributed at the discretion of Kimberly Clark and cannot be found online.

I tried to log in and my Huggies Rewards account is blocked. Why?

If you received notice that your Huggies Rewards account is blocked, it’s because we have detected either one or a combination of suspicious activities:
● Your account has submitted 2 or more falsified receipts.
● Your account has submitted the same receipt multiple times.
● We’ve traced more than one similar account to your Internet connection or location.
If you believe that this account activity is by accident and you would like to have your account reinstated, please contact us contact us by visiting our helpdesk or emailing us at [email protected]

Where do I enter the Huggies® Rewards promotion code I received?

1. Sign into your Huggies account 2. If using a web browser on your desktop computer or mobile device, select Rewards under the navigation bar and then click on My Extra Points Page. If using the Huggies Rewards mobile app, make sure you are on the Earn tab. 3. If using a web browser, scroll on the My Extra Point Page until you see a promo code entry tile, then click the tile that states “Did you get an offer code?” If using the Huggies Rewards mobile app, scroll on the “Earn” tab until you see the tile that states “Got a special offer code from Rewards?” 5. Users participating on a web browser can click that tile to enter the unique promotion code. Users participating on the mobile app can tap that tile to enter the unique promotion code.

The Points balance on my Member Account is not accurate. What should I do?

Please make sure you are signed in and carefully review your Rewards History. If you believe there is an error in your Points balance, please contact us by visiting our helpdesk or emailing us at [email protected] and we’ll be happy to look into it further.

Why did the amount of points received change for the same package of diapers that I have bought in the past?

From time to time the retail value changes on certain packs of Huggies Diapers and Wipes, you may see the point value changes to reflect this. Additionally, starting July 16, 2019, we changed the point earning for diapers and wipes so that you now receive 10 points for every dollar that you spend.

Which diapers offer the greatest Rewards Points value?

As of July 16, 2019, you'll earn 10 Rewards Points for every dollar you spend on Huggies diapers and wipes. So, the more you spend, the more you earn.

How do I find out the point value for diapers or wipes that I buy?

As of July 16, 2019, you'll earn 10 points for every dollar you spend on Huggies wipes and diapers. Check out our Participating Product page to find out which products you can earn points for. You can also see the points that you earned on your purchases by checking your Rewards History page on the site or the Huggies Rewards app.

How much do I need to spend to earn a reward through Huggies® Rewards?

You earn 10 points for each $1 you spend on Huggies diapers and wipes. Huggies® Rewards items typically start around 50 points for sweepstakes entries, so you would need to spend approximately $5 to redeem for one entry. Point prices go up from there for a variety of merchandise and gift card rewards.

Do I have to pay for shipping and handling of the Rewards I order?

While Huggies® does not charge for shipping and handling, the vendors of several Rewards offered may require members to pay S&H from their sites. Please check specific Reward for details.

The Reward I received is different from the one I ordered. What should I do?

Please contact us immediately by visiting our helpdesk or emailing us at [email protected] and include specific details on the Reward you ordered and the Reward you received, and we will help.

What should I do if a Reward I’ve been saving my Rewards Points for no longer appears online?

While we try to stock our Rewards to meet the demand of our members, sometimes certain Rewards are more popular than others and are only available while supplies last. However, we may restock popular Rewards based on availability. So please check the Rewards page often and you may even find something new that you find more appealing.

Can I return an item I ordered from the Rewards page?

All orders for items on the Rewards page are final and cannot be returned or exchanged. Rewards Points cannot be refunded once they are redeemed for a Rewards item.

I donated to a charity or redeemed for a Reward in the Rewards Catalog and haven't received a confirmation email yet. What do I do?

Emailed Rewards are sent within 3 business days. Please check your inbox. If you are not seeing the email, please check your spam/junk folders or check your Promotion/Social inbox.

Postal mailed Rewards can take 6-8 weeks for verification and shipment. In some instances, it may take up to 10 weeks. (Huggies Products Rewards take up to 4 weeks). If you have waited the allotted time and still have not received your prize, then please contact us by visiting our helpdesk or emailing us at [email protected] and we will gladly look into it for you. Make sure to include details such as the date you received your order email confirmation and the Reward. Also, make sure to let us know the address where the Reward was supposed to be shipped to, so we can verify that information.

How many Rewards Points can I earn for referring a friend who registers for Huggies® Rewards? Is there a maximum amount of friends I can refer?

You will earn 50 Rewards Points for each friend you refer who joins the Program. You can refer up to five friends per month and earn a maximum of 3,750 referral Rewards Points (75 referrals who joined) as part of your membership.

Why haven't I received Rewards Points for a friend I referred?

Rewards Points are awarded when you refer friends who join Huggies Rewards. However, there can be several reasons why Rewards Points were not credited for a particular referral:
1. Has the person you referred already signed up? Please remember, you can only be credited for new registrations and not for people who are already members.
2. Did your friend sign up? If so, you can check to see if the Rewards Points were credited by signing in. Remember, though, only the 50 most recent transactions are displayed in your profile drawer in the top left.
3. Did your friend receive the email invitation? Oftentimes, emails get caught by spam filters. If this was the case, make sure your friend checks his/her spam or junk mail folder.
4. Did your friend sign up by clicking the link in the email that was sent? If not, the referral may not have been credited properly. If this is the case, please let us know and we’ll be happy to look into it for you.
5. Did your friend register with a different email address from the one you referred? If this is the case, please let us know and we’ll be happy to look into it for you.
6. Did you reach your maximum referrals for the month? You have a limit of five referrals per month. Check the Terms & Conditions for more information. If you have questions, please send us an email and we’ll gladly provide further assistance.

What if I refer a friend who already was referred? Will I still get Rewards points if he/she signs up?

You cannot refer a friend who already has received an email invitation to join Huggies® Rewards.

Why do I have to verify my account with my mobile number?

Participation in the Huggies Rewards program is limited to one account per person so that we can ensure the integrity of the program and continue to reward you for being a loyal Huggies customer. To validate this, the first time (and only the first time) you redeem points after June 28, 2016, we will ask you to provide your mobile phone number for verification. You will immediately receive a text message with a code to enter on the website or in the Huggies Rewards app. Once validated, you may continue to redeem your Huggies Rewards item. You will not need to verify your account with your mobile number again.

I am unable to order from the catalog. What should I do?

If you are using Huggies.com, please verify that you are using a device and browser compatible with our Huggies Website. Click here for system requirements. If your device and browser is compatible, please make sure all required fields are entered in your Profile. The next thing you will want to do is completely sign out of the site, close your browser and then delete cookies and clear cache. When this is done, re-open your browser, sign back in and try ordering again. Some of our catalog Rewards are limited to one per member. Please ensure you are not trying to order an item that has a limit which you have already ordered. Finally, please make sure you have enough remaining points to order the Reward.

For additional help, download this PDF.

If you are still having trouble, please contact us by visiting our helpdesk or emailing us at [email protected]sk.com.

I am unable to enter a Sweepstakes. What should I do?

Please verify that you are using a device and browser compatible with our Huggies® website. Click here for system requirements. If your device and browser is compatible, please make sure all required fields are entered in your Profile. Don't forget each Sweepstakes has a maximum number of entries per member, so make sure you haven't exceeded your entries. The next thing you will want to do is completely sign out of the site, close your browser and then delete your cookies and clear your cache. When this is done, re-open your browser, sign back in, and try entering the Sweepstakes again.

What is a Huggies® Sweepstakes?

Huggies® Sweepstakes are chances to win big prizes! And they’re easy to enter: all you have to do is visit the Redeeming Points page, select the Sweepstakes you’d like to enter and submit your entries for a chance to win. At the end of each Sweepstakes promotional period, we’ll randomly select the winner(s) from those who have entered and notify them immediately. Each sweepstakes includes the ability to submit multiple entries.

I won a Sweepstakes or purchased a Reward with my Rewards Points. How long will it take for my Reward to be delivered?

Emailed Rewards are sent within 3 business days. Please check your inbox. If you are not seeing the email, please check your spam/junk folders or check your Promotion/Social inbox.

Postal mailed Rewards can take 6-8 weeks for verification and shipment. In some instances, it may take up to 10 weeks. (Huggies products Rewards take up to 4 weeks). If you have waited the allotted time and still have not received your prize, then please contact us by visiting our helpdesk or emailing us at [email protected] We will gladly look into it for you. Make sure to include details such as the date you received your winning/order email confirmation and the prize or Reward. Also, make sure to let us know the address where the Reward was supposed to be shipped to, so we can verify that information.

How long will it take to verify if I am an official winner?

Winners of Sweepstakes will be identified via a random drawing a few days after the close date. To find out when winners are identified for a specific Sweepstakes, please check the Official Rules and Regulations for that particular Sweepstakes. All winners will be notified via email, phone or mail.

How do I enter a Huggies® promotion I saw at my local grocery store?

Visit the Redeeming Points page and filter by Sweepstakes. The in-store promotion you saw may be listed there. Click on the link for the promotion you are looking for to see how to enter.

How can I use my Rewards Points to enter a Sweepstakes?

Go to the Redeem Points page and select the Sweepstakes you wish to enter. The number of Rewards Points required to enter each will be displayed on-screen in every given Sweepstakes prior to submitting your entries. Make sure to review the applicable Official Rules and Regulations for details. When you enter a Sweepstakes, the applicable number of Rewards Points will automatically be deducted from your Member Account. Please remember Rewards Points cannot be refunded after entering a Sweepstakes.

I don't have the number of Rewards Points required to enter a Sweepstakes, Instant Win or purchase a Reward. Can I purchase the extra Rewards Points I need?

Rewards Points are not available for purchase and can only be earned by submitting a receipt that includes the purchase of participating Huggies Diapers and Wipes products, or by participating in featured Huggies.com activities.

I have completed an Extra Points activity but don't see any new Rewards Points in my Member Account. What happened?

Rewards Points are immediately awarded once you complete a qualifying activity. You can access and participate in each activity multiple times but only earn Rewards Points once for each qualifying activity. To verify you received the appropriate Rewards Points, visit Rewards History to view your most recent 50 Rewards Points activities. If you believe there is an error in your Rewards Points balance, please contact us by visiting our helpdesk or emailing us at [email protected] and we’ll be glad to help.

What is the cost of joining Huggies® Rewards?

There's no fee to join. All you have to do is register for Huggies® Rewards.

Do you have any type of program for parents of twins, triplets, etc.?

We offer a one-time gift of coupons to parents of twins, triplets, etc. To receive this gift, please send a copy of the birth certificates to: U.S. Requests: Kimberly-Clark Corporation Department QMB P.O. Box 2020 Neenah, WI 54957-2020 Canadian Requests: Kimberly-Clark Corporation Department QMB 50 Burnhamthorpe Road West Mississauga, ON L5B 3Y5

I'm having a hard time getting through the registration process. What should I do?

The first thing you will want to do is to verify you are using a system that is compatible with our web site. Click here for system requirements. If your system meets the above requirements, please make sure that all required fields are entered in your profile (including your Date of Birth, City/State, and child's info) and that you have clicked Yes, Sign me up for Huggies Rewards. If you are having trouble coming up with a Screen Name that isn't already taken (we have a lot of members!), be creative using a minimum of 4 letters and numbers.

For additional help, download this PDF.

If you still need some help, contact us and please provide the following:
• The email address you are trying to register
• The type of device you are using and your system browser and browser version
• The error message you are receiving
• The URL of the page you are on when you receive the error

Why do you need my date of birth? Why are you asking for so much personal information?

To participate in Huggies® Rewards, we will need to verify that you are 18 years of age or older and a legal resident of the U.S. or Puerto Rico (per the applicable rules and regulations) or a legal Canadian resident who has reached the age of majority. We assure you that your information is kept confidential, and we do not sell it to anyone. We use your information in accordance with our Privacy Policy for administering Huggies® Rewards, any Promotions you have participated in, and for sending you information that you might have opted-in to receive.

What will Huggies® do with the personal information I provided when registering?

When you register on our website, you have the option of being added to our digital mailing lists for Huggies Rewards and Huggies Brand. The messages you receive for Rewards will be transactional emails like a registration confirmation, Rewards shipment notification, or winner announcement. HUGGIES Brand communications offer new product information and other special offers and promotions. You can also choose to receive emails from other carefully selected companies ("partners") whose offers may be of interest to you. If you do not wish to receive these mailings, do not check the box in your Profile. Please remember you can opt out at any time by updating your profile or clicking here. For more information regarding your personal information, please visit our Privacy Policy.

I have a military mailing address. Can I still register for Huggies® Rewards?

Yes, we’re happy to say that people with military mailing addresses can sign up for Huggies® Rewards.

My contact information has changed. What do I do?

To update your contact information, including address, first sign in to Huggies.com and then go to your profile to update your information. Here, you can edit your address, email address, phone number, and other information. If you have ordered a Rewards item that you still haven’t received and your address is changing, please update your profile and contact us as soon as possible by visiting our helpdesk or emailing us at [email protected]

What should I do if I forgot my password?

At Huggies.com, click Sign In and then the Forget Password link. Enter your registered email address and the security code provided on the screen. An email containing a link to reset your password will be sent to your email inbox. Although this email is sent immediately, delivery may take longer for some email providers.

If you do not receive this password reset email, please be sure to check your Spam/Junk folders or Social/Promotions inboxes. Finally, add [email protected] to your address book.

For additional help, download this PDF.

Why is the link in my password reset email expired?

If you have received more than one password reset email, only the last one received will contain a valid link. The link can only be clicked once and it expires in three days.

I'm having trouble with the site. What operating systems and browsers are compatible with Huggies.com?

For the Windows operating system, compatible browsers are IE 10, IE 11, Chrome 35, Firefox 26, or Firefox 30.  For Macintosh PCs, compatible browsers include Safari 7, Chrome 38 or Firefox 32.  For Mobile Devices, compatible devices include IOS 7.1, IOS 8, Android 4.3.

I opted in to receive HUGGIES emails, but I am not receiving any. How come?

Please double check your Profile to make sure you have opted in, that you are registered with your current email address and that your child's info is up to date. Our emails are sent to members opted in with a registered child 36 months of age and  younger. We also recommend that you check your Spam/Junk mail folders or your Social and Promotions inboxes.  

How can I unsubscribe from Huggies® mailings?

You can unsubscribe by clicking the Unsubscribe link located at the bottom of our emails, or by clicking here.

What is Kimberly-Clark's stance on sustainability?

In 2017, Kimberly-Clark maintained our Sustainability leadership status and achieved an A- score in CDP Climate, Forests, Water and Supply Chain rankings.

How do diapers impact our landfills?

While there have been some exaggerated reports on the topic of diapers in landfills, the truth is that disposable diapers account for less than 1.5% (1) of the waste placed annually in landfills in the United States. And the makers of Huggies® diapers are continually striving to do our part in making that impact less and less. 1US EPA "Municipal Solid Waste Generation, Recycling, and Disposal in the United States: Facts and Figures for 2006"

Can I recycle Huggies® packaging?

  • Bags poly film can be added to ‘Store Drop Off’ collection with other packaging poly films. For store location: http://how2recycle.info/
  • Cartons can go in curbside recycling along with paper. If there is a small plastic window it can be kept on carton, they are removed during the paper recycling process.
  • Cases can go in curbside recycling along with paper.
  • Huggies Cleaning Wipes soft pack and Clutch ‘N’ Clean flexible package film cannot be recycled due to the type of plastic film required for moisture retention. The polypropylene (#5) flip top lids can be removed from package and be added to curbside recycling where #5 is collected.
  • Huggies wipes tub is polypropylene (#5) and be added to curbside recycling where #5 is collected. Tub lid to be removed, it is not compatible with recycle stream.
  • Huggies Wipes Refill bags with zipper can be can be added to ‘Store Drop Off’ collection with other packaging poly films. For store location: http://how2recycle.info/

What has Kimberly-Clark done to help reduce the energy used to produce their products, including Huggies® diapers?

Kimberly-Clark, the makers of Huggies® diapers, has put a focus on reducing energy usage since the early 1990s. Here at Kimberly-Clark we have an ongoing energy reduction program in which our goal is to reduce our energy need and carbon dioxide (CO2) emissions associated with every ton of product produced and distributed, worldwide.

Are biodegradable diapers better for today’s environment?

Not really. Current landfill sites are operated as sealed environments with restricted air and water flow. Operating a landfill in this way allows the capture of methane gas that can be converted to energy. Kimberly-Clark (makers of Huggies® diapers) is currently using methane from a landfill at our Beech Island Manufacturing Facility. This sealed landfill environment is how consumer waste such as disposable diapers is currently disposed of in the United States (1). Huggies Brand will continue to design products that are compatible with customary disposal methods; as disposal technologies change, Huggies diapers will change. (1) United States EPA Landfill Guidelines

Which type of diapers have a bigger impact on the environment: cloth or disposable?

The results of a two-year independent study* concluded that there was not a clearly better or worse diapering choice between cloth and disposable diapers. Results of this study showed that using cloth diapers uses more water, energy and detergents; disposable diapers contribute more solid waste to landfills. *Two-year independent review sponsored by the UK Government Environment Agency - Life Cycle Assessment (LCA)2 released 19 May 2005

Are Huggies® diapers made with natural materials?

The makers of Huggies® diapers are committed to the sustainable use of all natural resources. The fluffy, absorbent fibers used in United States Huggies diapers are made from wood pulp sourced from suppliers who practice sustainable forest management. Our global aim is for all of our wood pulp to come from suppliers that have certified their forests or fiber-procurement activities.

What materials are used to make Huggies® diapers?

The inside absorbent padding on Huggies® diapers is made of a fluffy, paperlike material called wood cellulose fiber and a super-absorbent material called polyacrylate. Other materials used include polypropylene, polyester, and polyethylene -- all synthetic materials designed to enhance the fit of the diaper and help stop leaks. The elastic strands in all Huggies diapers are made of synthetic rubber for a snug but gentle fit for baby.

Can Huggies® Baby Wipes be flushed?

We do not recommend flushing Huggies Baby Wipes. Instead, we recommend that you discard them in a trash bag or other waste container.

I have noticed crystals and gel in the diapers. What are these materials, and are they harmful?

The crystals and gel are super-absorbent materials that offer significant benefits: drawing wetness away from baby's skin, as well as helping to keep baby's skin healthy. In Huggies® diapers, super-absorbent material is mixed with the diaper padding, turning liquid into a gel to help prevent leakage. You may occasionally see small beads of gel on the diaper or on your baby, but the gel is nontoxic and not harmful. The safety of super-absorbent material has been proven in over 450 consumer safety tests studying every which way a person could come in contact with it.

I found some of the ink from the diaper on my child's skin. Is it safe?

The safety of our product is our number one priority. Huggies® diapers have featured colorful graphics for a number of years and you can be confident that all components in our diapers, including the ink, have been thoroughly tested and are safe.

How are Huggies® Little Swimmers® Swimpants different from disposable diapers or training pants?

Huggies® Little Swimmers® Swimpants protect in the water without swelling like diapers or training pants do. They have a durable outer cover so they won't tear on rough concrete at swimming pools or at the beach and can also be worn underneath a swimsuit.

Where should I look in stores for Huggies® Little Swimmers® Swimpants?

Huggies® Little Swimmers® Swimpants can be found in the diaper aisle or wherever you buy diapers or training pants.

Can the three sizes of Swimpants fit children ranging from 6 to 48 months?

Huggies® Little Swimmers® Swimpants have unique stretchy side panels, similar to those used in Pull-Ups® training pants, that give a comfortable fit to children across a broad weight and age range.

How much do Huggies® Little Swimmers® Swimpants cost?

Huggies® Little Swimmers® Swimpants cost about the same as a convenience-size package of diapers.

Should my child wear a bathing suit with Huggies® Little Swimmers® Swimpants?

Your child can wear Huggies® Little Swimmers® Swimpants under swimsuits or alone. The Swimpants take the place of a disposable diaper, so you can use them the same way you would use a swimsuit.

Should my child wear diapers with Huggies® Little Swimmers® Swimpants?

Your child can wear Huggies® Little Swimmers® Swimpants under swimsuits or alone. The Swimpants take the place of a disposable diaper, so you can use them the same way you would use a swimsuit.

Are Huggies® Little Swimmers® Swimpants biodegradable?

No more or less so than disposable diapers. Disposable diapers make up less than 2 percent of landfills, compared to 40 percent for paper (e.g., old newspapers, office waste).

Are Huggies® Little Swimmers® Swimpants for both boys and girls?

Yes, the Swimpants are for both boys and girls.

What are Huggies® Little Swimmers® Swimpants made of?

Little Swimmers® are made from a unique absorbent material that protects without swelling in water like diapers or training pants do.

Are Huggies® Little Swimmers® Swimpants safe for use in swimming pools?

Huggies® Little Swimmers® Swimpants are safe in swimming pools. The Swimpants won't fall apart in water, like diapers sometimes do. They contain no super-absorbent material that can clog pool-cleaning systems.

Does Huggies® partner with photographers, survey companies, service companies or other companies for in-home photo shoots?

No, we do not partner with photographers, surveyors or any other companies that request to come directly to your home.

How do I get Rewards points for Huggies® products that I receive as gifts?

You can now submit gift receipts for all Huggies® Diapers and Wipes purchases. All you’ll have to do is take a new photo of your gift receipt, or upload an existing one from your camera roll. Each receipt submission will earn you 150 points, and you can submit a maximum amount of 12 gift receipts in a 12-month period.

What information does my gift receipt need to include for me to successfully receive rewards points?

The photo(s) of your gift receipt must include the retailer name, purchase date and language containing the word "gift" within it. Make sure your photos are clear and legible; otherwise your receipt may not be accepted.

I can’t find the linked loyalty card page on the site/app anymore. Where did it go?

As of November 1, 2019, we will no longer be accepting loyalty linked purchases for the Huggies Rewards program. Don’t worry, though, you can still upload a valid receipt from these retailers to earn points.

If I order my Huggies® Diapers and Wipes online, will I still be able to receive Rewards points?

If you order your Huggies® Brand products from an online retailer, you are still eligible to receive Rewards points for your purchases. For online purchases (i.e. Amazon.com), take a screenshot of your shipping confirmation page, order confirmation email, or your "Orders" page in your online account with the retailer you have placed your order with. Be sure that your screenshot(s) includes the required information listed here.

Where can I add a new linked loyalty card?

As of November 1, 2019, we will no longer be accepting loyalty linked purchases for the Huggies Rewards program. Don’t worry, though, you can still upload a valid receipt from these retailers to earn points.

Why did my linked loyalty card purchase not earn points?

As of November 1, 2019, we will no longer be accepting loyalty linked purchases for the Huggies Rewards program. Don’t worry, though, you can still upload a valid receipt from these retailers to earn points.

What is Huggies Rewards+ Fetch?

Huggies Rewards+ Fetch is our new Rewards program that we’re launching in partnership with Fetch Rewards. We listened to your feedback and we’re confident that our new program addresses a number of your challenges:

  • Receipt scanning is easy and streamlined
  • You can link your Amazon account directly into Fetch which allows Fetch to easily digitally scan your Amazon receipts/purchase history to award points.
  • You can connect your email directly into Fetch which allows Fetch to easily digitally scan your digital receipts from many top retailers to award points. These online retailers include Walmart, Target, Shipt, Costco, Instacart, Sam’s Club, Boxed, Peapod and Jet.
  • Hundreds of Rewards redemption options for you to select!

Will I be getting the same amount of points for purchases through Huggies Rewards+ as I was previously receiving through Huggies Rewards?

No, the new Huggies Rewards+ Fetch program works differently than the existing version of Huggies Rewards. With Fetch, points are awarded based on various actions. For example, just for scanning a receipt, you are provided with 25 points, even if there are no products on that receipt that qualify for additional points. For all products that are included from more than 300 eligible brands in Fetch, consumers are awarded with points based on the price paid for the product. Additionally, there are targeted offers that are served to consumers based on their activity, which will award additional points for uploading receipts for specific products. Finally, additional points can be earned by referring your friends with your unique referral code. And, similar to the current program, Huggies purchases will earn progress towards valuable rewards and exclusive gifts.

What is the dollars spent to points received ratio/value?

Earn 25 points for every receipt scanned. You also earn points on purchases of more than 300 other eligible brands’ products. Additionally, Huggies points accrue to key milestones and are awarded based on the final purchase price, excluding any tax, delivery, and other charges other than the product itself, as accumulated over time and noted here: $150 total spent on eligible products = 5,000 Fetch Points, $350 total spent on eligible products = 10,000 Fetch Points, $550 total spent on eligible products = 15,000 Fetch Points, $750 total spent on eligible products = 20,000 Fetch Points.In order to earn points,any receipt you scan must contain a product and its corresponding price specific enough to confirm that the purchase was made.

How can I use my points?

Fetch points can be redeemed for gift cards in the Fetch rewards page in the Fetch app.

What’s included in the Huggies Rewards+ Fetch Rewards catalog?

The Huggies Rewards+ Fetch Rewards catalog consists of the full Fetch Rewards catalog, offering hundreds of rewards options – from gift cards to charity donation options to magazine to sweepstakes entry options. There are multiple gift card categories – Art, Beauty, Electronics, Entertainment, Fashion, Gifts, Home Goods, Media, Office Supplies, Pets, Restaurant, Retail, Spa, Specialty, & Travel. 

Can I earn points without making a purchase/by leaving reviews/taking surveys, etc.?

Currently, the primary way of earning points is through purchases.

Do I have to download any new apps?

Yes, you will need to download the Fetch Rewards app. Navigate to the Apple app store or Google play store and search for ‘Fetch Rewards’.

I already have the Fetch Rewards app. What do I need to do make sure I start getting rewards for my Huggies purchases?

Navigate to the Brands section of the Fetch Rewards app and locate the Huggies brand page. Once on the Huggies page, the Huggies Rewards+ option will appear as a content module. Click on that module to opt in to HR+!

Even though I already had Fetch Rewards, will I get any bonus in the App for making a full switch of my Huggies Rewards to Fetch?

Not at this time.

Do I need to keep my receipts?

If your purchase was made on Amazon and you have connected your Amazon account to your Fetch account, there’s no need to save your receipt. Similarly, if you have connected your email account to your Fetch account, and you shopped at one of the following online retailers, there’s no need to save your receipt: Walmart, Target, Shipt, Costco, Instacart, Sam’s Club, Boxed, Peapod, Jet. If you shopped in-person or at any other online retailer, please save your receipt and snap a photo of your receipt to earn points.

How do I receive points for online purchases?

If your purchase was made on Amazon and you have connected your Amazon account to your Fetch account, there’s no need to save your receipt. Similarly, if you have connected your email account to your Fetch account, and you shopped at one of the following online retailers, there’s no need to save your receipt: Walmart, Target, Shipt, Costco, Instacart, Sam’s Club, Boxed, Peapod, Jet. If you shopped at any other online retailer, please save your receipt and snap a photo of your receipt to earn points.

Who do I contact about issues with my Huggies Rewards+ Fetch account?

If you’re having issues with your Fetch account, please contact Fetch customer service directly through the Fetch app. Navigate to the ‘Me’ section of the app and scroll to the ‘Learn More’ section and tap the ‘Help Center’ to find tips, FAQs and a ‘Contact Us’ form.

Can I get coupons and samples from Fetch?

Fetch offers targeted offers based on user behavior within the app; users are awarded Fetch points for redeeming offers, which can then be redeemed for rewards.

When do I need to use my points by?

Rewards points from the existing Huggies Rewards program will need to be redeemed by November 30, 2020 or they will be forfeited.

Will I be getting the same amount of points for purchases through Huggies Rewards+ as I was previously receiving through Huggies Rewards?

No, the new Huggies Rewards+ Fetch program works differently than the existing version of Huggies Rewards. With Fetch, points are awarded based on various actions. For example, just for scanning a receipt, you are provided with 25 points, even if there are no products on that receipt that qualify for additional points. For all products that are included from more than 300 eligible brands in Fetch, consumers are awarded with points based on the price paid for the product. Additionally, there are targeted offers that are served to consumers based on their activity, which will award additional points for uploading receipts for specific products. Finally, additional points can be earned by referring your friends with your unique referral code. And, similar to the current program, Huggies purchases will earn progress towards valuable rewards and exclusive gifts.

If I don’t have enough points to redeem in the existing system, what do I do?

There are some very low points opportunities, including sweepstakes entry (50 points). You can also donate your points to babies in need of diapers.

Can I continue to earn points on the old Rewards system so I can have enough points to redeem for a reward?

You can continue to earn points on the old Rewards system until November 1st, 2020

Is this system more user-friendly than your last one?

Yes! Here’s a few highlights:

  • Receipt scanning is easy and streamlined
  • You can link your Amazon account directly into Fetch which allows Fetch to easily digitally scan your Amazon receipts/purchase history to award points.
  • You can connect your email directly into Fetch which allows Fetch to easily digitally scan your digital receipts from many top retailers to award points. These online retailers include Walmart, Target, Shipt, Costco, Instacart, Sam’s Club, Boxed, Peapod and Jet.
  • Hundreds of Rewards redemption options for you to select!

Why did you make this change?

We listened to feedback from consumers and explored ways to address the opportunities. By partnering with Fetch’s proven expertise and technology, we can offer the Huggies family a valuable, fast and convenient, Rewards experience...all in one app. Our partnership with Fetch allows for easy earning & redemption of points, not only on Huggies diapers & wipes, but on additional items on your receipt as well!

Will the catalog of Rewards be the same?

No, the Rewards catalog that we’ll be utilizing with Huggies Rewards+ Fetch will be the existing Fetch Rewards catalog. This allows us to expand the rewards options into many partnerships and reward options that Fetch has already established with hundreds of partners.

Does the new Rewards system have sweepstakes and gift cards like the current one does?

Yes. Fetch has sweepstakes entry opportunities within the Rewards catalog. Additionally, there are multiple gift card redemption options within the Rewards Catalog, however, the gift cards offered may differ from Huggies Rewards to Huggies Rewards+ Fetch. Additionally, Huggies may offer Huggies-specific sweepstakes opportunities for consumers that join Huggies Rewards+ Fetch.

Can I use my old rewards codes?

No, the old rewards codes are no longer valid.

Is there an app like the existing program?

Yes, but the Huggies Rewards+ program is built within the Fetch app, so you only need 1 app for diapers AND hundreds of other products too.

Do I have to download any new apps?

Yes, you will need to download the Fetch Rewards app. Navigate to the Apple app store or Google play store and search for ‘Fetch Rewards’.

I already have the Fetch Rewards app. What do I need to do make sure I start getting rewards for my Huggies purchases?

Navigate to the Brands section of the Fetch Rewards app and locate the Huggies brand page. Once on the Huggies page, the Huggies Rewards+ option will appear as a content module. Click on that module to opt in to HR+!

Even though I already had Fetch Rewards, will I get any bonus in the App for making a full switch of my Huggies Rewards to Fetch?

Not at this time.

Will codes on packages be coming back?

Not at this time.

Do we still need to keep our receipts?

If your purchase was made on Amazon and you have connected your Amazon account to your Fetch account, there’s no need to save your receipt. Similarly, if you have connected your email account to your Fetch account, and you shopped at one of the following online retailers, there’s no need to save your receipt: Walmart, Target, Shipt, Costco, Instacart, Sam’s Club, Boxed, Peapod, Jet. If you shopped in-person or at any other online retailer, please save your receipt and snap a photo of your receipt to earn points.

How do I receive points for online purchases?

If your purchase was made on Amazon and you have connected your Amazon account to your Fetch account, there’s no need to save your receipt. Similarly, if you have connected your email account to your Fetch account, and you shopped at one of the following online retailers, there’s no need to save your receipt: Walmart, Target, Shipt, Costco, Instacart, Sam’s Club, Boxed, Peapod, Jet. If you shopped at any other online retailer, please save your receipt and snap a photo of your receipt to earn points.

Who do I contact about issues with my Huggies Rewards+ Fetch account?

If you’re having issues with your Fetch account, please contact Fetch customer service directly through the Fetch app. Navigate to the ‘Me’ section of the app and scroll to the ‘Learn More’ section and tap the ‘Help Center’ to find tips, FAQs and a ‘Contact Us’ form.

How are online coupons affected by this transition?

Coupons should not be impacted in any way. Rewards points from the Huggies Rewards program will, however, expire on November 30, 2020 and must be redeemed or forfeited.

Does Fetch work for Canadian retailers and consumers?

Currently, Fetch is not available in Canada.

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