Common Questions

Read frequently asked questions about Huggies® Rewards, your profile, diapers and wipes, and more.

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Do you have any type of program for parents of twins, triplets, etc.?

We offer a one-time gift of coupons to parents of twins, triplets, etc. To receive this gift, please send a copy of the birth certificates to: U.S. Requests: Kimberly-Clark Corporation Department QMB P.O. Box 2020 Neenah, WI 54957-2020 Canadian Requests: Kimberly-Clark Corporation Department QMB 50 Burnhamthorpe Road West Mississauga, ON L5B 3Y5

What can I use my Rewards Points for?

You can use your Rewards Points to submit entries into a Sweepstakes and/or play an Instant Win game for a chance to win great prizes. You can also use your Rewards Points to purchase Rewards such as gift cards, toys, and great Huggies® products. There are also opportunities to donate your Rewards Points to a charitable cause.

What is a Huggies® Sweepstakes?

Huggies® Sweepstakes are chances to win big prizes! And they’re easy to enter: all you have to do is visit the Redeeming Points page, select the Sweepstakes you’d like to enter and submit your entries for a chance to win. At the end of each Sweepstakes promotional period, we’ll randomly select the winner(s) from those who have entered and notify them immediately. Each sweepstakes includes the ability to submit multiple entries.

What if I refer a friend who already was referred? Will I still get Rewards points if he/she signs up?

You cannot refer a friend who already has received an email invitation to join Huggies® Rewards.

Can I transfer Rewards Points to someone else or merge my Member Account with theirs?

Rewards Points accrued in Huggies® Rewards are non-transferable to other members, and member accounts cannot be merged.

I won a Sweepstakes, an Instant Win or purchased a Reward with my Rewards Points. How long will it take for my Reward to be delivered?

Allow 6-8 weeks for verification and shipment of your prize. In some instances, it may take up to 10 weeks. If it has been more than 10 weeks, and you still have not received your prize, then please send us an email and we will gladly look into it for you. Make sure to include details such as the date you received your winning/order email confirmation and the prize or Reward. Also, make sure to let us know the address where it was supposed to be shipped, so we can verify that information.

I don't have the number of Rewards Points required to enter a Sweepstakes, Instant Win or purchase a Reward. Can I purchase the extra Rewards Points I need?

Rewards Points are not available for purchase and can only be earned by entering applicable Rewards Codes or by participating in featured activities.

What is an Instant Win?

Instant Wins are quick, fun games you can play for a chance to win prizes right now. There is no waiting to find out if you’re a winner – your results are displayed on-screen immediately following your Instant Win play. Visit the Redeeming Points page to play.

How can I use my Rewards Points to enter a Sweepstakes or Instant Win?

Go to the Redeeming Points page and select the Sweepstakes or Instant Win you wish to enter. The number of Rewards Points required to enter each will be displayed on-screen in every given Sweepstakes or Instant Win prior to submitting your entries or plays. Make sure to review the applicable Official Rules and Regulations for details. When you enter a Sweepstakes and/or Instant Win, the applicable number of Rewards Points will automatically be deducted from your Member Account. Please remember Rewards Points cannot be refunded after entering a Sweepstakes or Instant Win.

I have a military mailing address. Can I still register for Huggies® Rewards?

Yes, we’re happy to say that people with military mailing addresses can sign up for Huggies® Rewards.

How can I earn Huggies® Rewards Points?

You can earn Rewards Points simply by purchasing participating Huggies® Brand products. Look for Rewards Codes inside packages and enter them online at to redeem Rewards Points. You can also earn Rewards Points by engaging in and completing featured online activities found throughout Another way to earn Rewards Points is by referring friends to sign up for Huggies® Rewards. You can refer up to five friends a month and earn a lifetime maximum of 375 Rewards Points for referring friends who join.

My contact information has changed. What do I do?

To update your contact information, including address, first sign in to and then go to your profile to update your information. Here, you can edit your address, email address, phone number, and other information. If you have ordered a Rewards item that you still haven’t received and your address is changing, please email us as soon as possible.

What will Huggies® do with the personal information I provided when registering?

When you sign up for Huggies® Rewards we add your name and address to our mailing list. You will not receive unsolicited email (spam) from The only messages you should receive are transactional emails like a registration confirmation, winner announcement or Reward shipment notification. We will not contact you with marketing communications unless you specifically opt in to receive Huggies® Brand Communications. If you do not wish to receive these mailings, you may request to be removed from our mailing list under your profile at any time. If you additionally agree, we may share your name and street address information with carefully selected companies (“partners”) whose offers may be of interest to you. However, your telephone number and email address are never shared. You may opt out of partner offers at any time by updating your profile after you sign in. For more information regarding your personal information, please see our Privacy Policy.

Why haven't I received Rewards Points for a friend I referred?

Rewards Points are awarded when you refer friends who join Huggies® Rewards. However, there can be several reasons why Rewards Points were not credited for a particular referral: 1. Has the person you referred already signed up? Please remember, you can only be credited for new registrations and not for people who are already members. 2. Did your friend sign up? If so, you can check to see if the Rewards Points were credited by signing in. Remember, though, only the 50 most recent transactions are displayed in your profile drawer in the top left. 3. Did your friend receive the email invitation? Oftentimes, emails get caught by spam filters. If this was the case, make sure your friend checks his/her spam or junk mail folder. 4. Did your friend sign up by clicking the link in the email that was sent? If not, the referral may not have been credited properly. If this is the case, please let us know and we’ll be happy to look into it for you. 5. Did your friend register with a different email address from the one you referred? If this is the case, please let us know and we’ll be happy to look into it for you. 6. Did you reach your maximum referrals for the month? You have a limit of five referrals per month. Check the Terms & Conditions for more information. If you have questions, please send us an email and we’ll gladly provide further assistance.

How many Rewards Points can I earn for referring a friend who registers for Huggies® Rewards? Is there a maximum amount of friends I can refer?

You will earn 5 Rewards Points for each friend you refer who joins the Program. You can refer up to five friends per month and earn a maximum of 375 referral Rewards Points (75 referrals who joined) as part of your membership.

I have completed an activity but don't see any new Rewards Points in my Member Account. What happened?

Rewards Points are immediately awarded once you complete a qualifying activity. To verify you received the appropriate Rewards Points, visit Rewards History to view your most recent 50 Rewards Points activities. You can access and participate in each activity multiple times but only earn Rewards Points once for each. If you believe there is an error in your Rewards Points balance, send us an email and we’ll be glad to help.

The Points balance on my Member Account is not accurate. What should I do?

Please make sure you are signed in and carefully review your Rewards History. If you still believe there is an error in your Points balance, please send us an email and we’ll be happy to look into it further.

Where can I find a Rewards Code?

Rewards Codes can be found on participating Huggies® Brand products, as well as on sponsor advertisements, such as flyers and direct mail.

Where can I enter my Rewards Codes?

On in the provided field.

I tried playing the Instant Win game and had some technical problems where the game stalled. How do I know if I won?

If you won, a confirmation email detailing your prize will have been sent to the email address you registered with. Be sure to check your spam folders if the email doesn’t arrive in your Inbox. If you believe you’ve won but still can’t find your confirmation, please send us an email and we will be happy to look into it for you.

What is a Rewards Code?

A Rewards Code is 15 characters long and looks like AAAAA-BBBBB-CCCCC. Each Rewards Code includes letters only, excluding A, E, I, O, U, Y and V. Each Rewards Code has a point value associated with it. Each time you enter a Rewards Code, your Huggies® Rewards account will be credited with the applicable number of Rewards Points corresponding to that Rewards Code. Be sure to enter Rewards Codes prior to any applicable expiry date.

How do I know the bonus Rewards Points from an Offer Code were credited to my account?

You can check your point balance in the My Profile section under Rewards.

I'm having a hard time getting through the registration process. What should I do?

Please send us an email and we will be happy to assist you in the registration process.

What is an Offer Code?

It is a numerical code that can be entered along with a Rewards Code from participating Huggies® Brand products. The Offer Code is made available for a specified period of time and provides members an opportunity to earn bonus Rewards Points when it is entered with the appropriate Rewards Code for that offer.

Where do I enter an Offer Code?

An Offer Code can be entered following the applicable Rewards Code entry. Just enter your Rewards Code and then you will be prompted to enter the Offer Code.

What should I do if I forgot my password?

Simply click Sign In, then click the link that says “I forgot my password” and follow the instructions.

How long will it take to verify if I am an official winner?

Winners of Instant Wins will be notified immediately online and a follow up email will also be sent. Winners of Sweepstakes will be identified via a random drawing a few days after the close date. To find out when winners are identified for a specific Sweepstakes, please check the Official Rules and Regulations for that particular Sweepstakes. All winners will be notified via email, phone or mail.

I won an Instant Win, donated to a charity or redeemed for a Reward in the Rewards Catalog and haven't received an email yet. What do I do?

Your email should arrive shortly. If you don’t see an email, be sure to check your junk mail or spam folder. If the email notification about your Reward has not arrived after 24 hours and it is not in your junk mail or spam folders, please send us an email for assistance.

How do I sign up for Huggies® Rewards?

It’s easy to enroll. Just complete the required registration steps.

Can I return an item I ordered from the Rewards page?

All orders for items on the Rewards page are final and cannot be returned or exchanged. Rewards Points cannot be refunded once they are redeemed for a Rewards item.

The Rewards Code is not being accepted on the website. What do I do?

Please keep in mind that a Rewards Code can only be used once and will not be accepted a second time. If it is indeed a new Rewards Code and you have tried several times to put it in without success, please send us an email immediately to report the problem you are experiencing.

Do I have to pay for shipping and handling of the Rewards I order?

While Huggies® does not charge for shipping and handling, the vendors of several Rewards offered may require members to pay S&H from their sites.

The Reward I received is different from the one I ordered. What should I do?

Please send us an email immediately with specific details on the Reward you ordered and the Reward you received, and we will help.

Why do you need my date of birth? Why are you asking for so much personal information?

If you participate in a Sweepstakes or Instant Win and are an eligible winner then we’ll need to verify you are over the age of 18 and are a legal U.S. resident (per the applicable rules and regulations) or a legal Canadian resident who has reached the age of majority. In addition, we will need to contact you in order to award your Reward. We assure you that your information is kept confidential, and we do not sell it to anyone. We use your information in accordance with our Privacy Policy, for administering Huggies® Rewards, any Promotions you have participated in, and for sending you information that you might have opted-in to receive.

Which type of diapers have a bigger impact on the environment: cloth or disposable?

The results of a two-year independent study* concluded that there was not a clearly better or worse diapering choice between cloth and disposable diapers. Results of this study showed that using cloth diapers uses more water, energy and detergents; disposable diapers contribute more solid waste to landfills. *Two-year independent review sponsored by the UK Government Environment Agency - Life Cycle Assessment (LCA)2 released 19 May 2005

Are biodegradable diapers better for today’s environment?

Not really. Current landfill sites are operated as sealed environments with restricted air and water flow. Operating a landfill in this way allows the capture of methane gas that can be converted to energy. Kimberly-Clark (makers of Huggies® diapers) is currently using methane from a landfill at our Beech Island Manufacturing Facility. This sealed landfill environment is how consumer waste such as disposable diapers is currently disposed of in the United States (1). Huggies Brand will continue to design products that are compatible with customary disposal methods; as disposal technologies change, Huggies diapers will change. (1) United States EPA Landfill Guidelines

What has Kimberly-Clark done to help reduce the energy used to produce their products, including Huggies® diapers?

Kimberly-Clark, the makers of Huggies® diapers, has put a focus on reducing energy usage since the early 1990s. Here at Kimberly-Clark we have an ongoing energy reduction program in which our goal is to reduce our energy need and carbon dioxide (CO2) emissions associated with every ton of product produced and distributed, worldwide.

I opted in to receive the e-newsletter but I am not receiving it. How come?

Please note that the e-newsletter is sent monthly so there might be a waiting period before you receive your first one. If it has been over a month, check to see if the e-newsletter is in your spam or junk mail folder. If it is not, then double-check that we have your correct email address. You can do this by logging in and then clicking on your Profile.

How do I enter a Huggies® promotion I saw at my local grocery store?

Visit the Redeeming Points page and filter by Sweepstakes. The in-store promotion you saw may be listed there. Click on the link for the promotion you are looking for to see how to enter.

What should I do if a Reward I’ve been saving my Rewards Points for no longer appears online?

While we try to stock our Rewards to meet the demand of our members, sometimes certain Rewards are more popular than others and are only available while supplies last. However, we may restock popular Rewards based on availability. So please check the Rewards page often and you may even find something new that you find more appealing.

Are Huggies® diapers made with natural materials?

The makers of Huggies® diapers are committed to the sustainable use of all natural resources. The fluffy, absorbent fibers used in United States Huggies diapers are made from wood pulp sourced from suppliers who practice sustainable forest management. Our global aim is for all of our wood pulp to come from suppliers that have certified their forests or fiber-procurement activities.

How are Huggies® Little Swimmers® Swimpants different from disposable diapers or training pants?

Huggies® Little Swimmers® Swimpants protect in the water without swelling like diapers or training pants do. They have a durable outer cover so they won't tear on rough concrete at swimming pools or at the beach and can also be worn underneath a swimsuit.

Where should I look in stores for Huggies® Little Swimmers® Swimpants?

Huggies® Little Swimmers® Swimpants can be found in the diaper aisle or wherever you buy diapers or training pants.

Why did the amount of points received change for the same package of diapers that I have bought in the past?

Huggies® Brand is aligning point values to be closer to the retail price of each product. So you get roughly the same number of points as dollars spent for a Huggies® Product.

Can the three sizes of Swimpants fit children ranging from 6 to 48 months?

Huggies® Little Swimmers® Swimpants have unique stretchy side panels, similar to those used in Pull-Ups® training pants, that give a comfortable fit to children across a broad weight and age range.

How much do Huggies® Little Swimmers® Swimpants cost?

Huggies® Little Swimmers® Swimpants cost about the same as a convenience-size package of diapers.

Which diapers offer the greatest Rewards Points value?

Each Huggies® Brand product has its own Rewards Points value. Check out our Earning Points page to find out which products you can earn points for and how many Rewards Points those products are worth.

What is the cost of joining Huggies® Rewards?

There's no fee to join. All you have to do is register for Huggies® Rewards.

How do I find out the point value for diapers or wipes I might buy in the future?

Each Huggies® Brand product has its own Rewards Points value. Check out our Diapers and Wipes product pages to find out which products you can earn points for and how many Rewards Points those products are worth.

How much do I need to spend to earn a reward through Huggies® Rewards?

Huggies® Rewards items start at 250 points for a $5 gift card, and point prices go up from there for a variety of merchandise and gift cards. 250 points equates to about 10 purchases of Big Packs of diapers. Generally, you earn close to 1 point for each $1 you spend.

Should my child wear a bathing suit with Huggies® Little Swimmers® Swimpants?

Your child can wear Huggies® Little Swimmers® Swimpants under swimsuits or alone. The Swimpants take the place of a disposable diaper, so you can use them the same way you would use a swimsuit.

Should my child wear diapers with Huggies® Little Swimmers® Swimpants?

Your child can wear Huggies® Little Swimmers® Swimpants under swimsuits or alone. The Swimpants take the place of a disposable diaper, so you can use them the same way you would use a swimsuit.

How do diapers impact our landfills?

While there have been some exaggerated reports on the topic of diapers in landfills, the truth is that disposable diapers account for less than 1.5% (1) of the waste placed annually in landfills in the United States. And the makers of Huggies® diapers are continually striving to do our part in making that impact less and less. 1US EPA "Municipal Solid Waste Generation, Recycling, and Disposal in the United States: Facts and Figures for 2006"

What is Kimberly-Clark's stance on sustainability?

Kimberly-Clark (makers of Huggies® diapers) is proud to have been recognized by the Dow Jones Sustainability Index for our sustainability leadership. For the fourth consecutive year, Kimberly-Clark ranked number one in the personal products category among a global peer group of 16 companies for its leadership in sustainability.

Are Huggies® Little Swimmers® Swimpants biodegradable?

No more or less so than disposable diapers. Disposable diapers make up less than 2 percent of landfills, compared to 40 percent for paper (e.g., old newspapers, office waste).

Are Huggies® Little Swimmers® Swimpants for both boys and girls?

Yes, the Swimpants are for both boys and girls.

What are Huggies® Little Swimmers® Swimpants made of?

Little Swimmers® are made from a unique absorbent material that protects without swelling in water like diapers or training pants do.

Are Huggies® Little Swimmers® Swimpants safe for use in swimming pools?

Huggies® Little Swimmers® Swimpants are safe in swimming pools. The Swimpants won't fall apart in water, like diapers sometimes do. They contain no super-absorbent material that can clog pool-cleaning systems.

I have noticed crystals and gel in the diapers. What are these materials, and are they harmful?

The crystals and gel are super-absorbent materials that offer significant benefits: drawing wetness away from baby's skin, as well as helping to keep baby's skin healthy. In Huggies® diapers, super-absorbent material is mixed with the diaper padding, turning liquid into a gel to help prevent leakage. You may occasionally see small beads of gel on the diaper or on your baby, but the gel is nontoxic and not harmful. The safety of super-absorbent material has been proven in over 450 consumer safety tests studying every which way a person could come in contact with it.

What materials are used to make Huggies® diapers?

The inside absorbent padding on Huggies® diapers is made of a fluffy, paperlike material called wood cellulose fiber and a super-absorbent material called polyacrylate. Other materials used include polypropylene, polyester, and polyethylene -- all synthetic materials designed to enhance the fit of the diaper and help stop leaks. The elastic strands in all Huggies diapers are made of synthetic rubber for a snug but gentle fit for baby.

I found some of the ink from the diaper on my child's skin. Is it safe?

The safety of our product is our number one priority. Huggies® diapers have featured colorful graphics for a number of years and you can be confident that all components in our diapers, including the ink, have been thoroughly tested and are safe.

Does Huggies® partner with photographers, survey companies, service companies or other companies for in-home photo shoots?

No, we do not partner with photographers, surveyors or any other companies that request to come directly to your home.

Can Huggies® Baby Wipes be flushed?

We do not recommend flushing Huggies Baby Wipes. Instead, we recommend that you discard them in a trash bag or other waste container.

How can I unsubscribe from Huggies® direct mail or email?

You can unsubscribe from all of our communications on our Unsubscribe page.

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What are Rewards Codes?

15-character codes on participating Huggies® Products that you can use to earn Huggies® Rewards points!

Where can I find them?




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What are Rewards Offer Codes?

Offer Codes are limited-time offers to earn bonus points. They're 8 digits long and must be submitted at the same time as a participating product Rewards Code.

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