Huggies® Wipes FAQs


Frequently Asked Questions
UPDATED: November 5, 2015


How do you make Huggies Wipes?


We make Huggies Wipes in four easy steps:

Step 1: Listen to parents to best meet their needs and wants for thickness, strength and cleaning ability

Step 2: Use gentle ingredients for baby including 99% purified water, Aloe and Vitamin E

Step 3: Meet parents’ tough standards for production

• Prepare fluffy fibers of cellulose to make the wipes absorbent and long strands of polypropylene to make the wipes soft and strong
• Spin the materials together with air, kind of how cotton candy is made, and layer them to form a wipes sheet – we call them TripleClean* Layers
• Add mostly water and a small amount of ingredients for cleaning, skin health and safety
• Conduct tests and trials over the years to ensure the highest safety and quality

Step 4: Design parent-friendly packaging that’s convenient and easy to use for any occasion in the nursery, in the kitchen or on-the-go

What is Polypropylene?

Polypropylene is a microfiber, similar to polyester, commonly used for its softness and strength, and used in a variety of products used by families including nearly all baby wipes and other personal care items. This is a commonly used material that has been proven safe for use over decades and through hundreds of clinical tests and trials.  

What are TripleClean* Layers? What does that mean?

Huggies TripleClean* Layers are strong, soft and absorbent layers to provide a gentle clean. They provide cushiony softness on the outside, absorbency on the inside, and increased thickness for cleaning.

Are Huggies Wipes nontoxic?

Yes, Huggies Wipes are nontoxic. In addition, Huggies Wipes have been rigorously tested and are safe for use on all healthy skin including hands and face.

Are Huggies Wipes flushable?

No, Huggies Wipes are not designed to be flushable in order to provide a strong and gentle wipe for baby’s skin.

Are Huggies Wipes safe to use in other applications, such as makeup removal

Yes.

What should I do if my child has a skin irritation?

Huggies Wipes are made of 99% purified water, and are hypoallergenic and dermatologically tested. However, if skin irritation does occur on your child, please discontinue use, and consult a physician if irritation persists. 

I heard there was glass found in Huggies Wipes, is this true?

No. We conducted comprehensive analysis completed by the independent testing firm, McCrone Associates Inc., and can confirm NO glass or fiberglass was present. 

Why did some parents say they could feel particles on the wipes?

The manufacturing process can cause tiny particles of microfiber to form on the wipe that can be felt, but do not present a safety risk. We take our responsibility to provide families with products they can use with confidence very seriously and will work directly with parents who have any questions or concerns.

Why did some parents see a shimmer in baby wipes?

Analysis showed that the shimmer is caused by the microfiber materials used in our wipes which can sometimes reflect light resulting in a shimmery appearance.  

How can I reach someone at Huggies?

Please call us at 1-877-648-2484, Monday-Friday, 8am-4pm, CT. Consumers can also contact us via email through the Contact Us page on HUGGIES.com.

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Our Points Structure Has Changed

We are changing our Rewards Points structure so that we can improve our Huggies® Rewards program to offer you more ways to earn points. So, we are multiplying the cost of Rewards items by 10. But don't worry, your points balance is also multiplied by 10!

Our Points structure has changed

See How Rewards Has Changed

Watch this helpful video to learn more about all of the great improvements made to the Huggies® Rewards program.

Say Goodbye to Rewards Codes

You asked, we listened! Introducing two new ways to get your Huggies® Rewards Points when you buy: submitting a receipt and loyalty card linking — exclusively for Huggies® Rewards. 

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There's a faster way to get your Huggies® Rewards Points! Earn points by uploading and submitting a photo of your receipt for all Huggies® Diapers and Wipes. You'll even get 2x the points for your first receipt submission! 

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