HUGGIES® Rewards+ (Powered by Fetch Rewards) Terms of Service

Effective date: November 11, 2020



These Terms of Service (the "Terms") are a legal document between you ("you," "your") and Kimberly-Clark Global Sales, LLC ("K-C," "we," "our," or "us") a Wisconsin limited liability company.

K-C may provide services including, but not limited to, the Huggies® Rewards+ Program (the "Program") via Fetch Rewards, Inc.’s websites and mobile applications (“App”) (collectively the "Services") to you subject to these Terms. K-C is the owner the Program and Fetch Rewards, LLC is operator of the Program. Please ensure you read these Terms carefully before using the Services and participating in the Program. By using the Services and participating in the Program, you explicitly agree to comply with and be bound by the Terms and all terms, policies, and guidelines incorporated and referenced herein. If you do not agree to all provisions of these Terms, do not use the Services.


1. Huggies® Rewards+. Huggies® Rewards+ allows you to acquire points and receive gifts by purchasing Huggies® brand products. By uploading receipts, you are using Huggies® Rewards+ under the K-C Privacy Statement.

2. Eligibility. The Services are for your own use only, and you many not resell, lease, or provide them in any other way to anyone else. You must be of the age of majority in your jurisdiction to use our Services. The Services are not directed at children under 18 years old, and K-C does not knowingly collect or maintain personal information from children under 18 years of age. Employees of K-C, its parent, subsidiaries, affiliates, advertising and promotional agencies, suppliers, and any other companies engaged in the development, production, or distribution of materials for this Service, and household members of each such employee, whether or not related are not eligible to participate in the Service.


3. Registration; Registration Data. Subject to your continued compliance with these Terms, you must first register for an account with Fetch. After that, you may register for one (1) Huggies® Rewards+ account. If you have been previously suspended, removed, or otherwise deactivated from using the Services, you may not create or register another account to use the Services. You agree to (a) provide accurate, current and complete information about you as may be prompted by any registration forms on the Services ("Registration Data"); and (b) maintain and promptly update the Registration Data, and any other information you provide to Huggies® Rewards+, and to keep it accurate, current and complete. We are not responsible for any loss you suffer as a result of your not keeping your Registration Data current.

4. Your Account Security. When you create and register your account with Fetch, you will be prompted to choose a user name and password and may choose another device authentication method. You are responsible for maintaining the security of your password and device and to supervise use of your account. You must notify Fetch immediately via the contact information provided below if you suspect any unauthorized use of or access to your account. You agree to not share or transfer your account or password with or to anyone. We assume that anyone using the Services or transacting through your account is you.

5. Inactivity of Your Account Your account will be deemed inactive and your then currently existing unused HR+ Rewards Points will expire if you at any time request to stop participating in the Program as set forth in Section 1 above or if you do not do either of the following in any twelve (12) month period: a) scan, submit, and fully process a receipt for HR+ Rewards Points using the Services; or b) redeem any Points for a Reward. After eleven (11) months of inactivity, Huggies® Rewards+ will provide you thirty-one (31) days’ notice by sending an email or text message to the email address or phone number provided in your Registration Data that your account will be considered inactive and your HR+ Rewards Points will expire. Prior to the effective account inactivation and Points expiration date, you may prevent your account from becoming inactive and your then currently existing unused Points from expiring by doing either of the following: i) logging in to your account and successfully scanning and fully processing a valid receipt for HR+ Rewards Points (with the Fetch Rewards mobile application); or ii) redeeming your Points for a Reward. While expired Points cannot be recovered, you may reactivate your inactive Huggies® Rewards+ account by logging into your account and submitting a receipt (in the Fetch Rewards mobile application). If you reactivate your account, you agree to all the Terms as then currently stated.


6. How to Earn Points. Huggies® Rewards+ allows you to earn Rewards Points ("HR+ Rewards Points") by purchasing Huggies® brand products. HR+ Rewards Points are awarded based on the final purchase price, excluding any tax, delivery, and other charges other than the product itself, as accumulated over time and noted here: $150 total spent on eligible products = 5,000 Fetch Points, $350 total spent on eligible products = 10,000 Fetch Points, $550 total spent on eligible products = 15,000 Fetch Points, $750 total spent on eligible products = 20,000 Fetch Points. The definition of Fetch Points is provided in Fetch’s Terms of Service. In order to earn HR+ Rewards Points, any receipt you scan must contain a description of the product and its corresponding price specific enough to confirm that the purchase was made. When you provide Fetch a receipt, by uploading, linking an account with receipt information, or other means made available by Fetch, you allow Fetch to process the information and identify the details printed on that receipt. If you purchased a product qualifying for HR+ Rewards Points and the receipt clearly describes a qualifying product, we will provide you HR+ Rewards Points.
We may not be able to accept or process receipts from certain retailers, and as a result, HR+ Rewards Points will not be available for submitting those receipts. We do not accept receipts and will not award HR+ Rewards Points for purchases or transactions that are older than 14 calendar days. You may only upload a maximum of 14 receipts in any seven (7) day period. Fetch does not accept receipts from stores located outside of the United States and Puerto Rico is specifically excluded. Earning of points is subject to our Terms of Service. All rates and methods of earning points are subject to change at any time, for any reason, and at the sole discretion of K-C.

7. Points May Be Redeemed for Rewards. When your HR+ Rewards Points balance reaches the Huggies® Rewards+ Redemption Amount, ("Redemption Amount" shall mean the minimum value of Points required to redeem any Reward offered in the Services ("Reward"), which is subject to change at any time at the sole discretion of K-C), your HR+ Rewards Points will move into your Fetch account and you may redeem your Fetch Points. The HR+ Rewards Points can only be used in exchange for Fetch Points and Rewards and have no other use or monetary value. There is no automatic redemption of Fetch Points. No interest is accrued on HR+ Rewards Points or Fetch Points. Fetch Points may be redeemed for Rewards at the rate specified by Fetch at the time of redemption. K-C and Fetch do not guarantee that any particular Reward will be available on any given product for any specific user at any moment in time. Furthermore, not all Rewards may be available to all users at all times, and different Rewards may be available only to certain users. Items for which Rewards are or will be available are subject to change without notice. K-C and Fetch reserve the right to change, remove, discontinue or otherwise alter the available Rewards at any time.

8. Redemption Process. When you make a request to redeem Fetch Points for a Reward within Fetch, you must elect within the App the Reward, which could be a gift card or other product offered as a Reward, you want to receive in exchange for your Fetch Points. Once a redemption request is approved and the Redemption Item is authorized by Fetch, your Fetch Points balance will be reduced by the number of Fetch Points designated to the Redemption Item selected by you. K-C and Fetch are not responsible or liable for any loss or delay of any Redemption Item once you have redeemed your Fetch Points and there are no exchanges. If you have any questions or concerns with the redemption process, you may contact Fetch at [email protected]

9. No Cash Value; Points Cannot Be Transferred. Huggies® Rewards+ users have no property rights in HR+ Rewards Points or Fetch Points, and HR+ Rewards Points and Fetch Points can only be used as described here. Points have no cash, monetary, or other value, and cannot be redeemed in whole or in part for cash. Your HR+ Rewards Points and Fetch Points balance or any part of it is not transferable, cannot be divided as part of a settlement, legal proceeding or death, and cannot be combined with HR+ Rewards Points or Fetch Points of any other member in the Program. HR+ Rewards Points and Fetch Points may not be brokered, bartered, attached, pledged, gifted, or sold. Expired Points cannot be redeemed, and you must be an active member of the Program in order to redeem HR+ Rewards Points or Fetch Points.

10. Receipt Scanning and Item Accuracy. Receipt scanning technology is not always accurate. If an item is improperly identified, either by product name, size, or price, please consult the appropriate in App process to resolve this inaccuracy. If this does not resolve the issue, please contact our support team. In the Services, the receipt correction processes may not be available for certain receipt types. In addition, you may have a limited period of time, as stated in the App, within which you are allowed to correct your receipt(s). You are responsible for reviewing your scanned receipt to confirm accuracy. K-C or any other affiliated business, and/or retailers are not responsible for any inaccuracies in this process, and resolution through the in-App process and through our support team is your sole remedy.


11. Fraudulent Activity. Any form of fraudulent activity is a violation of these Terms. Fetch and or K-C may take any action in its sole discretion against any activity it deems fraudulent, including deducting some or all of your HR+ Rewards Points or Fetch Points, terminating your account, and taking any other legal or equitable action that may be available to us. Fraudulent activity includes any action that is deceptive or an attempt to gain Points not in accordance with these Terms and includes but is not limited to, creating fake receipts, fake accounts, submitting altered or duplicate receipts, submitting receipts for purchases not made by you, and/or buying products and returning them. You may dispute an action that has been deemed fraudulent by contacting Fetch support ([email protected]) within thirty (30) days of HR+ Rewards Points or Fetch Points deduction (or other action) as a result of fraud. After 30 days, you waive any right to future claim or dispute to the deactivation decision.

12. Our Communications with You. We send notices to the email address you maintain in your Registration Data. As part of the Services, you may receive push notifications, text messages, alerts, emails or other types of messages directly sent to you outside or inside Services ("Messages"). You have control over the Messages settings and can opt in or out of these Messages through the features available for each specific means of Messaging, such as through the Services or through your devices' operating system. Some Messages are transactional in nature and you cannot unsubscribe from them. Please be aware that messaging fees may apply depending on the message plan you have with your wireless carrier. You are responsible for keeping your Registration Data current to avoid missing notices about your account or changes to our Terms or a notice regarding termination of the Program.

13. Privacy Policy. Please refer to K-C's Privacy Policy for information on how Fetch collects, uses and discloses personally identifiable information from its users. By agreeing to these Terms or using the Services, you agree to our collection, use and disclosure of your personally identifiable information and that we have provided you notification of our privacy practices in our Privacy Policy. The Privacy Policy can be found here:

14. Intellectual Property. Except as otherwise indicated, the Services, and all text, images, marks, logos and other content contained in or communicated using the Services, including, without limitation, the Huggies® Rewards+ name, logo and all designs, text, graphics, pictures, information, data, software, sound files, other files, and the selection and arrangement thereof (collectively, the "Content") are the property of Kimberly-Clark Worldwide, Inc. or its licensors and are protected by United States and international copyright or trademark laws. All rights to the Content are expressly reserved by Kimberly-Clark Worldwide, Inc. Nothing contained in the Services may be construed as granting, by implication, estoppel or otherwise, any license or right to use any patent, trademark, copyright or other proprietary right of Kimberly-Clark Worldwide, Inc. or any third party without the prior written permission of Kimberly-Clark Worldwide, Inc. or such other party that may own such patent, trademark, copyright or other proprietary right(s).

15. Limited License. K-C grants you a personal, non-commercial, limited, non-exclusive, non-transferable and non-sublicensable license to access and use the Services and to view, copy and print portions of the Content. Such license is subject to these Terms, and specifically conditioned upon the following: (i) you may only view, copy and print portions of the Content for your own informational, personal and non-commercial use in accordance with the Terms; (ii) you may not modify or otherwise make derivative uses of the Services or the Content, or any portion thereof; (iii) you may not remove or modify any copyright, trademark, or other proprietary notices that have been placed in the Content; (iv) you may not use any data mining, robots or similar data gathering or extraction methods; (v) you may not use the Services or the Content other than for their intended purpose; and (vi) you may not reproduce, prepare derivative works from, distribute or display the Services or any Content (except for page caching), except as provided herein. Except as expressly permitted above, any use of any portion of the Services or Content without the prior written permission of K-C is strictly prohibited and will terminate the license granted herein. This license is revocable at any time, and for any reason, or for no reason. Any such unauthorized use may also violate applicable laws, including without limitation copyright and trademark laws. Unless explicitly stated herein, nothing in these Terms may be construed as conferring any license to intellectual property rights, whether by estoppel, implication or otherwise. You may contact Fetch Rewards at [email protected] to request permission for uses of Content not included in the license.

16. Your Warranties. You represent and warrant that you will be personally responsible for your use of the Services and that your use of the Services and the Content will be consistent with this license and will not infringe or violate the rights of any other party or breach any contract or legal duty to any other parties or violate any applicable laws.

17. Disclaimer of Warranties. We take reasonable steps to provide the Services in a secure, timely, accurate and complete manner. However, it is possible that information provided through the Services may be incorrect or not current. Further, the Internet has inherent risks, and we cannot guarantee that your access to and use of the Services will be uninterrupted or error free or that the Services, or sites to which they may link, will be free from loss, corruption, attack, interference, hacking or other security intrusion. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our sites for reconstruction of any of your lost data. You are responsible for making sure your Registration Data is correct and current. K-C is not responsible for typographical errors or omissions relating to pricing, text or photography. K-C is not responsible or liable for any loss or damage of any sort incurred as the result of dealings third party promotions. YOUR USE OF THE SERVICES AND THE CONTENT PROVIDED ON THE WEBSITES AND MOBILE APPLICATIONS IS AT YOUR OWN RISK. THE SERVICES AND THE CONTENT PROVIDED THROUGH THE WEBSITE AND MOBILE APPLICATIONS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. NO WARRANTY OF ANY KIND, IMPLIED, EXPRESSED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF NON-INFRINGEMENT OF THIRD PARTY RIGHTS, TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND FREEDOM FROM COMPUTER VIRUS, IS GIVEN WITH RESPECT TO THE SERVICES, THE MOBILE APPLICATIONS OR ANY HYPERLINKS TO OTHER INTERNET RESOURCES. IN ADDITION, K-C AND ITS AUTHORIZED AGENTS MAKE NO REPRESENTATIONS, GUARANTEES OR WARRANTIES OF ANY KIND CONCERNING THE APPEARANCE, SAFETY OR PERFORMANCE OF ANY ITEM/PRIZE AWARDED OR ORDERED. YOU BEAR ALL RISK OF LOSS OR DAMAGE TO AN ITEM/PRIZE ONCE SHIPMENT HAS BEEN INITIATED. SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, SO THIS WARRANTY DISCLAIMER MAY BE LIMITED IN ITS APPLICABILITY TO YOU.


19. Indemnification. You agree to defend, indemnify and hold harmless K-C, its affiliates, officers, gents, employees, and partners arising from or in any way related to any third party claims relating to from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms of Service or your use of the Services other than as expressly authorized in these Terms of Service, your violation of the rights of a third party, or any negligent acts, omissions or intentional wrongdoing by you. Any such indemnification shall be conditioned on the indemnified party: (a) notifying you in writing of any such claim, demand, action, cost, liability, loss or threat thereof; (b) cooperating with you in the defense or settlement thereof; and (c) allowing you to control such defense or settlement. The indemnified party shall be entitled to participate in such defense at its own cost and expense. The foregoing Disclaimer of Warranties, Limitation of Liability and Indemnification provisions shall apply to the fullest extent permitted by law.

20. User Communications. You may be able to provide responses, comment, or suggestions and submit questions through the Services ("User Submissions"). To the extent you publicly post the User Submissions, you agree that they will not be harassing or otherwise inappropriate or unrelated to the Services. We are not responsible for the content of User Submissions, including their accuracy or quality, but we may monitor the submission of User Submissions in our sole discretion. We cannot control and have no duty to take any action regarding how you may interpret third party User Submissions, and you hereby release us from any all liability relating thereto. You are responsible for all your own activity in connection with the Services. User Submissions will not become K-C’s property. You hereby grant to K-C the worldwide, royalty free, right and title to run, use, re-use, implement, copy, display, and create derivative works from those User Submissions, including any ideas, concepts, know-how, or techniques contained therein for any purpose.

21. Linking and Third-Party Websites. The Services may contain links or connections to third party websites or services that are not owned or controlled by Fetch. When you access third party websites or use third party services, you accept that there are risks in doing so, and that Fetch is not responsible or liable for your use of such third-party websites or third-party services. We encourage you to be aware when you leave the Services and to read the terms and conditions and privacy policy of each third-party website or service that you visit or utilize. Your interactions with third-party organizations and/or individuals found on or through the Services, including payment and delivery of goods or services (for example, your purchases of goods from your local grocery store), and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such organizations and/or individuals.

22. Cessation, Suspension, and Termination. You are free, at any time, to stop using the Services by contacting us at [email protected], or if you stop using the App for 12 months or more, your account will automatically become inactive, as set forth above. K-C may also terminate (or suspend access to) your use of the Services or your account, for any reason in our sole discretion, including if you violate any of these Terms. K-C has the sole discretion to determine whether you are in violation of these Terms. Account termination may result in destruction of any Content associated with your account. We will try to provide advance notice to you prior to our terminating your account, but we may not do so if we determine it would be impractical, illegal, not in the interest of someone's safety or security, otherwise harmful to the rights or property of K-C, or for any other reason deemed reasonable by us. K-C may also stop providing the Services at any time. If we cease providing the Services, we will notify you at the email address you provide in your Registration Data, and if practicable, we will provide you thirty (30) days notice to make a redemption request (subject to our Minimum Redemption Amount of existing gift card requirement described above). If you do not make a redemption request within such thirty (30) day period, your entire HR+ Rewards Points balance will expire. If you cancel or inactivate your account, any then currently existing HR+ Rewards Points will automatically expire upon cancellation or inactivation. It is your responsibility to make a redemption request (subject to our Minimum Redemption Amount of Points balance requirement described above) before cancellation or inactivation.

23. Assignment. You may not assign, delegate or transfer these Terms or your rights or obligations hereunder, or your Services account, in any way (by operation of law or otherwise) without Fetch's prior written consent. We may transfer, assign, or delegate these Terms and our rights and obligations in our sole discretion.

24. Applicable Law and Venue. Subject to Section 25 below, these Terms are governed by and will be construed under the laws of the State of Wisconsin, without regard to the conflict of laws provisions thereof. Any dispute arising from or relating to the subject matter of these Terms shall be finally settled in a court of competent jurisdiction in the State of Wisconsin, Outagamie County. For all purposes of this Agreement, the parties consent to exclusive jurisdiction and venue in the state or federal courts located in Wisconsin.

25. MANDATORY ARBITRATION; CLASS ACTION WAIVER. You agree that all claims or disputes arising out of the Terms will be decided by an arbitrator through arbitration and not by a judge or jury (“Arbitration Agreement”). This Arbitration Agreement is governed by the Federal Arbitration Act (“FAA”) and evidences a transaction involving commerce. The arbitration will be conducted before a single arbitrator under the Commercial Arbitration Rules of the American Arbitration Association (“AAA”), which are available at The arbitrator’s fees and the costs will be shared equally by the parties, unless prohibited by law. Parties are responsible for their own attorneys’ fees. The arbitration proceeding will take place in Milwaukee, Wisconsin, unless otherwise agreed. A court of competent jurisdiction will have the authority to enter judgment on the arbitrator’s decision and award. The parties agree to bring any claim or dispute in arbitration on an individual basis only, and not as a class or collective action, and there will be no right or authority for any claim or dispute to be brought, heard or arbitrated as a class or collective action (“Class Action Waiver”). Regardless of anything herein and/or the applicable AAA Rules, the interpretation, applicability or enforceability of the Class Action Waiver and/or the arbitrability of a claim or dispute may only be determined by an arbitrator. The following claims are excluded from this Arbitration Agreement: (a) claims in small claims court; (b) claims to enforce or to prevent the actual or threatened violation of a party’s intellectual property rights; (c) claims for temporary relief in connection with an arbitrable controversy; and (d) claims that are non-arbitrable per the applicable federal statute.

26. INFORMAL RESOLUTION. In an attempt to find the quickest and most efficient resolution of our issues, you and we agree to first discuss any issue informally for at least 30 days, except as provided below. To do that, please send your full name, your email and/or mailing address, your concern, and your proposed solution by certified mail to us at: Huggies® Rewards+ - Kimberly-Clark Global Sales, LLC, 2001 Winchester Road, Neenah, WI 54956, Attn: Legal Department. If we would like to discuss an issue with you, we will contact you using an email or mailing address we have on file for you. IF WE DO NOT REACH AN AGREED UPON SOLUTION AFTER OUR DISCUSSIONS FOR AT LEAST 30 DAYS, YOU AND WE AGREE THAT ANY CLAIM THAT EITHER OF US MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OR SERVICE IS SUBJECT TO SECTION 25 ABOVE.


28. WAIVER OF JURY TRIAL. YOU WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND RECEIVE A JUDGE OR JURY TRIAL. You and K-C are instead electing to have claims and disputes resolved by arbitration, except as specified in Section 25 above. There is no judge or jury in arbitration, and court review of an arbitration award is limited.

29. Taxes. You agree that you are solely responsible for all applicable federal, state, local or provincial withholding, taxes, and government fees or costs associated with Points or Rewards and any exchanges and distributions.

30. Changes to the Terms. From time to time you should review the Terms of Service and any changes in policies, guidelines and documents incorporated in them to understand the terms and conditions that apply to your use of the Services. The Terms will always show the 'last updated' date at the top. If you do not agree to any amended Terms, you must immediately stop using the Services. If you have any questions about the Terms, please submit a request at [email protected]

31. Survival. Provisions that, by their nature, should survive termination of these Terms shall survive termination. By way of example, all of the following will survive termination: any obligation you have to pay us or indemnify us, any limitations on our liability, any terms regarding ownership or intellectual property rights, and terms that relate to any disputes between you and K-C.

32. Severability. If any provision of the Terms is for any reason held to be invalid, illegal or unenforceable by a court of competent jurisdiction, the remaining provisions of the Terms shall be unimpaired and shall remain in full force and effect.

33. Miscellaneous. The failure of either you or us to exercise, in any way, any right herein shall not be deemed a waiver of any further rights hereunder. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated, to the minimum extent necessary, so that these Terms shall otherwise remain in full force and effect and enforceable. You and K-C agree that these Terms are the complete and exclusive statement of the mutual understanding between you and K-C, and that it supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of these Terms, and that all modifications to these Terms must be in a writing signed by both parties (except as otherwise provided herein). You agree that K-C has not made, and you have not relied on, any representation by K-C relating to the Rewards, the Services, or the Huggies® Rewards+ website or mobile application other than those expressly set forth in these Terms. No agency, partnership, joint venture, or employment is created as a result of these Terms and you do not have any authority of any kind to bind K-C in any respect whatsoever. You and K-C agree there are no third-party beneficiaries intended under these Terms.

34. Changes to these Terms. K-C reserves the right to change or modify any of the terms and conditions contained in these Terms, or any policy or guideline relating to the Services (including, without limitation, the Privacy Policy (as defined below) at any time and in its sole discretion, including terminating the Program which may result in expiration of any Points accumulated. From time to time you should review the Terms of Service and any changes in policies, guidelines and documents incorporated in them to understand the terms and conditions that apply to your use of the Services. The Terms will always show the “Effective Date” at the top of the page. If you do not agree to any amended Terms, you must immediately stop using the Services and any balance of HR+ Rewards Points in your account will expire according to Section 5 under "Inactivity." If you have any questions about the Terms, please submit a request at [email protected] We will attempt to notify you at the email address provided in your Registration Data if there are material changes to our Terms. Unless otherwise specified, and subject to applicable law, any changes or modifications to our Terms will be effective immediately upon posting of the revisions through the Services that are changed or modified, and your continued use of the Services after such time will constitute your acceptance of such changes or modifications.

35. Questions. If you have any questions regarding these Terms or your use of the Services, please submit a support request or contact us at: Huggies® Rewards+, in care of Fetch Rewards, Inc, 131 W. Wilson St., Suite 400, Madison, WI 53703.

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