Common Questions

Read frequently asked questions about Huggies® Rewards, your profile, diapers and wipes, and more.

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Why is the link in my password reset email expired?

If you have received more than one password reset email, only the last one received will contain a valid link. The link can only be clicked once and it expires in three days.

What will Huggies® do with the personal information I provided when registering?

When you register on our website, you have the option of being added to our digital mailing lists for Huggies Rewards and Huggies Brand. The messages you receive for Rewards will be transactional emails like a registration confirmation, Rewards shipment notification, or winner announcement. HUGGIES Brand communications offer new product information and other special offers and promotions. You can also choose to receive emails from other carefully selected companies ("partners") whose offers may be of interest to you. If you do not wish to receive these mailings, do not check the box in your Profile. Please remember you can opt out at any time by updating your profile or clicking here. For more information regarding your personal information, please visit our Privacy Policy.

I'm having a hard time getting through the registration process. What should I do?

The first thing you will want to do is to verify you are using a system that is compatible with our web site. Click here for system requirements. If your system meets the above requirements, please make sure that all required fields are entered in your profile (including your Date of Birth, City/State, and child's info) and that you have clicked Yes, Sign me up for Huggies Rewards. If you are having trouble coming up with a Screen Name that isn't already taken (we have a lot of members!), be creative using a minimum of 4 letters and numbers.

For additional help, download this PDF.

If you still need some help, contact us and please provide the following:
• The email address you are trying to register
• The type of device you are using and your system browser and browser version
• The error message you are receiving
• The URL of the page you are on when you receive the error

I'm having trouble with the site. What operating systems and browsers are compatible with Huggies.com?

For the Windows operating system, compatible browsers are IE 10, IE 11, Chrome 35, Firefox 26, or Firefox 30.  For Macintosh PCs, compatible browsers include Safari 7, Chrome 38 or Firefox 32.  For Mobile Devices, compatible devices include IOS 7.1, IOS 8, Android 4.3.

My contact information has changed. What do I do?

To update your contact information, including address, first sign in to Huggies.com and then go to your profile to update your information. Here, you can edit your address, email address, phone number, and other information. If you have ordered a Rewards item that you still haven’t received and your address is changing, please update your profile and contact us as soon as possible by visiting our helpdesk or emailing us at [email protected]

What should I do if I forgot my password?

At Huggies.com, click Sign In and then the Forget Password link. Enter your registered email address and the security code provided on the screen. An email containing a link to reset your password will be sent to your email inbox. Although this email is sent immediately, delivery may take longer for some email providers.

If you do not receive this password reset email, please be sure to check your Spam/Junk folders or Social/Promotions inboxes. Finally, add [email protected] to your address book.

For additional help, download this PDF.

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