Common Questions

I already have the Fetch Rewards app. What do I need to do make sure I start getting rewards for my Huggies purchases?

Navigate to the Brands section of the Fetch Rewards app and locate the Huggies brand page. Once on the Huggies page, the Huggies Rewards+ option will appear as a content module. Click on that module to opt in to HR+!

When do I need to use my points by?

Rewards points from the existing Huggies Rewards program will need to be redeemed by November 30, 2020 or they will be forfeited.

Will I be getting the same amount of points for purchases through Huggies Rewards+ as I was previously receiving through Huggies Rewards?

No, the new Huggies Rewards+ Fetch program works differently than the existing version of Huggies Rewards. With Fetch, points are awarded based on various actions. For example, just for scanning a receipt, you are provided with 25 points, even if there are no products on that receipt that qualify for additional points. For all products that are included from more than 300 eligible brands in Fetch, consumers are awarded with points based on the price paid for the product. Additionally, there are targeted offers that are served to consumers based on their activity, which will award additional points for uploading receipts for specific products. Finally, additional points can be earned by referring your friends with your unique referral code. And, similar to the current program, Huggies purchases will earn progress towards valuable rewards and exclusive gifts.

If I don’t have enough points to redeem in the existing system, what do I do?

There are some very low points opportunities, including sweepstakes entry (50 points). You can also donate your points to babies in need of diapers.

Can I continue to earn points on the old Rewards system so I can have enough points to redeem for a reward?

You can continue to earn points on the old Rewards system until November 1st, 2020

Is this system more user-friendly than your last one?

Yes! Here’s a few highlights:

• Receipt scanning is easy and streamlined
• You can link your Amazon account directly into Fetch which allows Fetch to easily digitally scan your Amazon receipts/purchase history to award points.
• You can connect your email directly into Fetch which allows Fetch to easily digitally scan your digital receipts from many top retailers to award points. These online retailers include Walmart, Target, Shipt, Costco, Instacart, Sam’s Club, Boxed, Peapod and Jet.
• Hundreds of Rewards redemption options for you to select!

Why did you make this change?

We listened to feedback from consumers and explored ways to address the opportunities. By partnering with Fetch’s proven expertise and technology, we can offer the Huggies family a valuable, fast and convenient, Rewards experience...all in one app. Our partnership with Fetch allows for easy earning & redemption of points, not only on Huggies diapers & wipes, but on additional items on your receipt as well!

Will the catalog of Rewards be the same?

No, the Rewards catalog that we’ll be utilizing with Huggies Rewards+ Fetch will be the existing Fetch Rewards catalog. This allows us to expand the rewards options into many partnerships and reward options that Fetch has already established with hundreds of partners.

Does the new Rewards system have sweepstakes and gift cards like the current one does?

Yes. Fetch has sweepstakes entry opportunities within the Rewards catalog. Additionally, there are multiple gift card redemption options within the Rewards Catalog, however, the gift cards offered may differ from Huggies Rewards to Huggies Rewards+ Fetch. Additionally, Huggies may offer Huggies-specific sweepstakes opportunities for consumers that join Huggies Rewards+ Fetch.

Can I use my old rewards codes?

No, the old rewards codes are no longer valid.

Is there an app like the existing program?

Yes, but the Huggies Rewards+ program is built within the Fetch app, so you only need 1 app for diapers AND hundreds of other products too.

Do I have to download any new apps?

Yes, you will need to download the Fetch Rewards app. Navigate to the Apple app store or Google play store and search for ‘Fetch Rewards’.

Even though I already had Fetch Rewards, will I get any bonus in the App for making a full switch of my Huggies Rewards to Fetch?

Not at this time.

Will codes on packages be coming back?

Not at this time.

Do we still need to keep our receipts?

If your purchase was made on Amazon and you have connected your Amazon account to your Fetch account, there’s no need to save your receipt. Similarly, if you have connected your email account to your Fetch account, and you shopped at one of the following online retailers, there’s no need to save your receipt: Walmart, Target, Shipt, Costco, Instacart, Sam’s Club, Boxed, Peapod, Jet. If you shopped in-person or at any other online retailer, please save your receipt and snap a photo of your receipt to earn points.

How do I receive points for online purchases?

If your purchase was made on Amazon and you have connected your Amazon account to your Fetch account, there’s no need to save your receipt. Similarly, if you have connected your email account to your Fetch account, and you shopped at one of the following online retailers, there’s no need to save your receipt: Walmart, Target, Shipt, Costco, Instacart, Sam’s Club, Boxed, Peapod, Jet. If you shopped at any other online retailer, please save your receipt and snap a photo of your receipt to earn points.

Who do I contact about issues with my Huggies Rewards+ Fetch account?

If you’re having issues with your Fetch account, please contact Fetch customer service directly through the Fetch app. Navigate to the ‘Me’ section of the app and scroll to the ‘Learn More’ section and tap the ‘Help Center’ to find tips, FAQs and a ‘Contact Us’ form.

How are online coupons affected by this transition?

Coupons should not be impacted in any way. Rewards points from the Huggies Rewards program will, however, expire on November 30, 2020 and must be redeemed or forfeited.

Does Fetch work for Canadian retailers and consumers?

Currently, Fetch is not available in Canada.