Where are the Rewards that I ordered?
The vast majority of our gift cards are emailed to you in the form of a gift card code. It normally takes 3 business days (not including weekends and holidays) for us to approve your order for an e-gift card. Once approved, we'll send the gift card code to the email address associated with your Huggies® Rewards account. If you don't receive it by the third business day after placing your order, be sure to check your spam and trash folders first to see if it's in there! If you still cannot find the email with your gift card code, please submit a helpdesk request and our Rewards Specialists will look into it for you.
The delivery time frame for Diapers and Training Pants orders is 4 - 6 weeks. For all other physical rewards orders, such as toys, the delivery time frame is 6 – 8 weeks.
The lengthy delivery periods are due to the fact that the order has to be processed and shipped to a fulfillment center and then eventually shipped to the address that you confirmed when submitting your order.
There are, on rare occasions, reasons for your reward to be delayed or go missing. They are the following:
1. We check our systems for fraudulent orders, but sometimes legitimate orders get flagged for a more in-depth review, which may add extra time to your delivery.
2. On occasion, physical items are lost in transit. This is rare, but it does require extra time for us to track down your order and have it shipped to you.
3. eGift Card emails are sometimes flagged as spam by your internet service provider and they may never actually get to your inbox. Again, this rare but it does happen.
In all cases, our Huggies® Rewards Specialists are here to help get you a quick resolution to your issue. If you need any help or have any questions, please submit a helpdesk request and we'll be happy to look into it for you.