Common Questions

Read frequently asked questions about Huggies® Rewards, your profile, diapers and wipes, and more.

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Will you reimburse me for the points I lost as Huggies Rewards program is shut down?

Unfortunately, all remaining points after November 30th will be deemed forfeited.

When will you sunset the Huggies Rewards program?

Huggies Rewards will be sunset on November 30th, 2020. Please note that you will no longer be able to earn points after November 1st, 2020 though.

Why did you decide to sunset current Huggies Rewards?

We continue to listen to feedback from consumers and explore ways to improve all of our current programs. While we close down the current Huggies Rewards program, we are going to implement a new Rewards program, which will offer the Huggies family with valuable, fast and convenient experience.

Will there be any new Huggies Rewards program? How do I know about it?

Yes, we are working to implement a new Huggies Rewards Program, which will offer the Huggies family with valuable, fast and convenient experience. Sign up for our mailing list and be the first to know when the new Rewards program is here.

I have downloaded Huggies Rewards app. Can I still use it?

If you have installed the Huggies Rewards app, you can still use the app to earn points until November 1st, 2020 and redeem rewards by November 30th, 2020.

How are online coupons affected by this shutdown?

Coupons should not be impacted in any way. Rewards points from the Huggies Rewards program will, however, expire on November 30th, 2020 and must be redeemed or forfeited.

I have just signed up for Huggies Rewards, but I can’t see any way to Earn points. Why so?

If you register for Huggies Rewards after November 1st, 2020, you will not be able to earn points as we are sunsetting our Rewards program. If you register for Huggies Rewards before November 1st, 2020, please contact our Consumer Service team to help solve the issue.

How can I contact if I have any Rewards related questions after the program is shut down?

Please contact our Consumer Service team via Contact Us page.

I had points on the Huggies rewards app, how can I redeem them?

You can continue to earn points on the old Rewards system until November 1st, 2020

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