Common Questions

Read frequently asked questions about Huggies® Rewards, your profile, diapers and wipes, and more.

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When will you sunset the Huggies Rewards program?

Huggies Rewards will be sunset on November 30th, 2020. Please note that you will no longer be able to earn points after November 1st, 2020 though.

Why did you decide to sunset current Huggies Rewards?

We continue to listen to feedback from consumers and explore ways to improve all of our current programs. While we close down the current Huggies Rewards program, we are going to implement a new Rewards program, which will offer the Huggies family with valuable, fast and convenient experience.

Will there be any new Huggies Rewards program? How do I know about it?

Yes, we are working to implement a new Huggies Rewards Program, which will offer the Huggies family with valuable, fast and convenient experience. Sign up for our mailing list and be the first to know when the new Rewards program is here.

Will you reimburse me for the points I lost as Huggies Rewards program is shut down?

Unfortunately, all remaining points after November 30th will be deemed forfeited.

I have downloaded Huggies Rewards app. Can I still use it?

If you have installed the Huggies Rewards app, you can still use the app to earn points until November 1st, 2020 and redeem rewards by November 30th, 2020.

How are online coupons affected by this shutdown?

Coupons should not be impacted in any way. Rewards points from the Huggies Rewards program will, however, expire on November 30th, 2020 and must be redeemed or forfeited.

I have just signed up for Huggies Rewards, but I can’t see any way to Earn points. Why so?

If you register for Huggies Rewards after November 1st, 2020, you will not be able to earn points as we are sunsetting our Rewards program. If you register for Huggies Rewards before November 1st, 2020, please contact our Consumer Service team to help solve the issue.

How can I contact if I have any Rewards related questions after the program is shut down?

Please contact our Consumer Service team via Contact Us page.

How do I enter a Huggies® promotion I saw at my local grocery store?

Visit the Redeeming Points page and filter by Sweepstakes. The in-store promotion you saw may be listed there. Click on the link for the promotion you are looking for to see how to enter.

Do you have any type of program for parents of twins, triplets, etc.?

We offer a one-time gift of coupons to parents of twins, triplets, etc. To receive this gift, please send a copy of the birth certificates to: U.S. Requests: Kimberly-Clark Corporation Department QMB P.O. Box 2020 Neenah, WI 54957-2020 Canadian Requests: Kimberly-Clark Corporation Department QMB 50 Burnhamthorpe Road West Mississauga, ON L5B 3Y5

I'm having a hard time getting through the registration process. What should I do?

The first thing you will want to do is to verify you are using a system that is compatible with our web site. Click here for system requirements. If your system meets the above requirements, please make sure that all required fields are entered in your profile (including your Date of Birth, City/State, and child's info) and that you have clicked Yes, Sign me up for Huggies Rewards. If you are having trouble coming up with a Screen Name that isn't already taken (we have a lot of members!), be creative using a minimum of 4 letters and numbers.

For additional help, download this PDF.

If you still need some help, contact us and please provide the following:
• The email address you are trying to register
• The type of device you are using and your system browser and browser version
• The error message you are receiving
• The URL of the page you are on when you receive the error                                   

What will Huggies® do with the personal information I provided when registering?

When you register on our website, you have the option of being added to our digital mailing lists for Huggies Rewards and Huggies Brand. The messages you receive for Rewards will be transactional emails like a registration confirmation, Rewards shipment notification, or winner announcement. HUGGIES Brand communications offer new product information and other special offers and promotions. You can also choose to receive emails from other carefully selected companies ("partners") whose offers may be of interest to you. If you do not wish to receive these mailings, do not check the box in your Profile. Please remember you can opt out at any time by updating your profile or clicking here. For more information regarding your personal information, please visit our Privacy Policy.

What should I do if I forgot my password?

At Huggies.com, click Sign In and then the Forget Password link. Enter your registered email address and the security code provided on the screen. An email containing a link to reset your password will be sent to your email inbox. Although this email is sent immediately, delivery may take longer for some email providers.

If you do not receive this password reset email, please be sure to check your Spam/Junk folders or Social/Promotions inboxes. Finally, add [email protected] to your address book.

For additional help, download this PDF.

Why is the link in my password reset email expired?

If you have received more than one password reset email, only the last one received will contain a valid link. The link can only be clicked once and it expires in three days.

I'm having trouble with the site. What operating systems and browsers are compatible with Huggies.com?

For the Windows operating system, compatible browsers are IE 10, IE 11, Chrome 35, Firefox 26, or Firefox 30.  For Macintosh PCs, compatible browsers include Safari 7, Chrome 38 or Firefox 32.  For Mobile Devices, compatible devices include IOS 7.1, IOS 8, Android 4.3.

I opted in to receive HUGGIES emails, but I am not receiving any. How come?

Please double check your Profile to make sure you have opted in, that you are registered with your current email address and that your child's info is up to date. Our emails are sent to members opted in with a registered child 36 months of age and  younger. We also recommend that you check your Spam/Junk mail folders or your Social and Promotions inboxes.  

How can I unsubscribe from Huggies® mailings?

You can unsubscribe by clicking the Unsubscribe link located at the bottom of our emails, or by clicking here.

What is Kimberly-Clark's stance on sustainability?

In 2017, Kimberly-Clark maintained our Sustainability leadership status and achieved an A- score in CDP Climate, Forests, Water and Supply Chain rankings.

How do diapers impact our landfills?

While there have been some exaggerated reports on the topic of diapers in landfills, the truth is that disposable diapers account for less than 1.5% (1) of the waste placed annually in landfills in the United States. And the makers of Huggies® diapers are continually striving to do our part in making that impact less and less. 1US EPA "Municipal Solid Waste Generation, Recycling, and Disposal in the United States: Facts and Figures for 2006"

Can I recycle Huggies® packaging?

  • Bags poly film can be added to ‘Store Drop Off’ collection with other packaging poly films. For store location: http://how2recycle.info/
  • Cartons can go in curbside recycling along with paper. If there is a small plastic window it can be kept on carton, they are removed during the paper recycling process.
  • Cases can go in curbside recycling along with paper.
  • Huggies Cleaning Wipes soft pack and Clutch ‘N’ Clean flexible package film cannot be recycled due to the type of plastic film required for moisture retention. The polypropylene (#5) flip top lids can be removed from package and be added to curbside recycling where #5 is collected.
  • Huggies wipes tub is polypropylene (#5) and be added to curbside recycling where #5 is collected. Tub lid to be removed, it is not compatible with recycle stream.
  • Huggies Wipes Refill bags with zipper can be added to ‘Store Drop Off’ collection with other packaging poly films. For store location: http://how2recycle.info/

What has Kimberly-Clark done to help reduce the energy used to produce their products, including Huggies® diapers?

Kimberly-Clark, the makers of Huggies® diapers, has put a focus on reducing energy usage since the early 1990s. Here at Kimberly-Clark we have an ongoing energy reduction program in which our goal is to reduce our energy need and carbon dioxide (CO2) emissions associated with every ton of product produced and distributed, worldwide.

Are biodegradable diapers better for today’s environment?

Not really. Current landfill sites are operated as sealed environments with restricted air and water flow. Operating a landfill in this way allows the capture of methane gas that can be converted to energy. Kimberly-Clark (makers of Huggies® diapers) is currently using methane from a landfill at our Beech Island Manufacturing Facility. This sealed landfill environment is how consumer waste such as disposable diapers is currently disposed of in the United States (1). Huggies Brand will continue to design products that are compatible with customary disposal methods; as disposal technologies change, Huggies diapers will change. (1) United States EPA Landfill Guidelines

Which type of diapers have a bigger impact on the environment: cloth or disposable?

The results of a two-year independent study* concluded that there was not a clearly better or worse diapering choice between cloth and disposable diapers. Results of this study showed that using cloth diapers uses more water, energy and detergents; disposable diapers contribute more solid waste to landfills. *Two-year independent review sponsored by the UK Government Environment Agency - Life Cycle Assessment (LCA)2 released 19 May 2005

Are Huggies® diapers made with natural materials?

The makers of Huggies® diapers are committed to the sustainable use of all natural resources. The fluffy, absorbent fibers used in United States Huggies diapers are made from wood pulp sourced from suppliers who practice sustainable forest management. Our global aim is for all of our wood pulp to come from suppliers that have certified their forests or fiber-procurement activities.

What materials are used to make Huggies® diapers?

The inside absorbent padding on Huggies® diapers is made of a fluffy, paperlike material called wood cellulose fiber and a super-absorbent material called polyacrylate. Other materials used include polypropylene, polyester, and polyethylene -- all synthetic materials designed to enhance the fit of the diaper and help stop leaks. The elastic strands in all Huggies diapers are made of synthetic rubber for a snug but gentle fit for baby.

Can Huggies® Baby Wipes be flushed?

We do not recommend flushing Huggies Baby Wipes. Instead, we recommend that you discard them in a trash bag or other waste container.

I have noticed crystals and gel in the diapers. What are these materials, and are they harmful?

The crystals and gel are super-absorbent materials that offer significant benefits: drawing wetness away from baby's skin, as well as helping to keep baby's skin healthy. In Huggies® diapers, super-absorbent material is mixed with the diaper padding, turning liquid into a gel to help prevent leakage. You may occasionally see small beads of gel on the diaper or on your baby, but the gel is nontoxic and not harmful. The safety of super-absorbent material has been proven in over 450 consumer safety tests studying every which way a person could come in contact with it.

I found some of the ink from the diaper on my child's skin. Is it safe?

The safety of our product is our number one priority. Huggies® diapers have featured colorful graphics for a number of years and you can be confident that all components in our diapers, including the ink, have been thoroughly tested and are safe.

How are Huggies® Little Swimmers® Swimpants different from disposable diapers or training pants?

Huggies® Little Swimmers® Swimpants protect in the water without swelling like diapers or training pants do. They have a durable outer cover so they won't tear on rough concrete at swimming pools or at the beach and can also be worn underneath a swimsuit.

Where should I look in stores for Huggies® Little Swimmers® Swimpants?

Huggies® Little Swimmers® Swimpants can be found in the diaper aisle or wherever you buy diapers or training pants.

Can the three sizes of Swimpants fit children ranging from 6 to 48 months?

Huggies® Little Swimmers® Swimpants have unique stretchy side panels, similar to those used in Pull-Ups® training pants, that give a comfortable fit to children across a broad weight and age range.

How much do Huggies® Little Swimmers® Swimpants cost?

Huggies® Little Swimmers® Swimpants cost about the same as a convenience-size package of diapers.

Should my child wear a bathing suit with Huggies® Little Swimmers® Swimpants?

Your child can wear Huggies® Little Swimmers® Swimpants under swimsuits or alone. The Swimpants take the place of a disposable diaper, so you can use them the same way you would use a swimsuit.

Should my child wear diapers with Huggies® Little Swimmers® Swimpants?

Your child can wear Huggies® Little Swimmers® Swimpants under swimsuits or alone. The Swimpants take the place of a disposable diaper, so you can use them the same way you would use a swimsuit.

Are Huggies® Little Swimmers® Swimpants biodegradable?

No more or less so than disposable diapers. Disposable diapers make up less than 2 percent of landfills, compared to 40 percent for paper (e.g., old newspapers, office waste).

Are Huggies® Little Swimmers® Swimpants for both boys and girls?

Yes, the Swimpants are for both boys and girls.

What are Huggies® Little Swimmers® Swimpants made of?

Little Swimmers® are made from a unique absorbent material that protects without swelling in water like diapers or training pants do.

Are Huggies® Little Swimmers® Swimpants safe for use in swimming pools?

Huggies® Little Swimmers® Swimpants are safe in swimming pools. The Swimpants won't fall apart in water, like diapers sometimes do. They contain no super-absorbent material that can clog pool-cleaning systems.

Does Huggies® partner with photographers, survey companies, service companies or other companies for in-home photo shoots?

No, we do not partner with photographers, surveyors or any other companies that request to come directly to your home.

I’ve been having a hard time finding Huggies® products at retail stores. When will they be re-stocked?

Since the COVID-19 pandemic started, we've been working hard to get our products back in stock. You have our commitment to produce product as quickly as possible at the level of quality our families are used to in order to provide diapers for your precious little ones. In the meantime, here’s where you can buy our products online from your favourite retailers. We encourage you to check back if you're not finding the size and style you're looking for as online availability changes often. Thank you.

Is Huggies® running any donation programs during the COVID-19 pandemic?

Huggies® Canada has committed to donating over 100,000 diapers to Food Banks Canada. Food Banks Canada provides food, household, and personal care items, including diapers, to some of the most vulnerable members of our population. We encourage you to reach out to the closest food bank in your area.
In addition, please know that Huggies Canada continues to support families through its No Baby Unhugged initiative, a program that provides grants to hospitals to help ensure all babies can get the hugs they need. You can learn more about this program here. Thank you.

Is there a way to purchase Huggies® products directly from your website?

We don't have the option for you to purchase directly from us or for us to send out product, but we understand this is a difficult time for every family. That being said, you can buy our products online from your favourite retailers. We encourage you to check back if you're not finding the size and style you're looking for as online availability changes often. Please know that we are working around-the-clock to produce the high-quality products your family is used to as quickly as possible. We're also working closely with our retail partners to get more product to stores across the nation. Thank you.

Can you tell retailers to put a limit on how many Huggies® products can be purchased at a time? Many people are buying them in bulk!

Unfortunately the Huggies® Brand doesn’t have any control over how the retailers sell their products, but you have our commitment to produce product as quickly as possible at the level of quality our families are used to in order to provide diapers for your precious little ones.

Will Huggies® consider manufacturing face masks in response to the surge in demand from COVID-19?

We are equally aware of the need by our healthcare workers & first responders, and we are assessing potential options. In the meantime, our teams are doing everything we can to address the increased demand for essential products like toilet paper, diapers & feminine care products. Thanks.

I had points on the Huggies rewards app, how can I redeem them?

You can continue to earn points on the old Rewards system until November 1st, 2020

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