Common Questions

Read frequently asked questions about Huggies® Rewards, your profile, diapers and wipes, and more.

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What is Huggies Rewards?

Huggies Rewards is a fun and easy way for you to be rewarded for your Huggies Diapers and Wipes purchases. There are various ways to earn Rewards Points and exciting ways to redeem those points with a catalog full of items for you and your child.

Why is the link in my password reset email expired?

If you have received more than one password reset email, only the last one received will contain a valid link. The link can only be clicked once and it expires in three days.

I am unable to order from the catalog. What should I do?

If you are using Huggies.com, please verify that you are using a device and browser compatible with our Huggies Website. Click here for system requirements. If your device and browser is compatible, please make sure all required fields are entered in your Profile. The next thing you will want to do is completely sign out of the site, close your browser and then delete cookies and clear cache. When this is done, re-open your browser, sign back in and try ordering again. Some of our catalog Rewards are limited to one per member. Please ensure you are not trying to order an item that has a limit which you have already ordered. Finally, please make sure you have enough remaining points to order the Reward.

For additional help, download this PDF.

If you are still having trouble, please contact us by visiting our helpdesk or emailing us at support@huggiesrewards.zendesk.com.

I am unable to enter a Sweepstakes. What should I do?

Please verify that you are using a device and browser compatible with our Huggies® website. Click here for system requirements. If your device and browser is compatible, please make sure all required fields are entered in your Profile. Don't forget each Sweepstakes has a maximum number of entries per member, so make sure you haven't exceeded your entries. The next thing you will want to do is completely sign out of the site, close your browser and then delete your cookies and clear your cache. When this is done, re-open your browser, sign back in, and try entering the Sweepstakes again.

Do you have any type of program for parents of twins, triplets, etc.?

We offer a one-time gift of coupons to parents of twins, triplets, etc. To receive this gift, please send a copy of the birth certificates to: U.S. Requests: Kimberly-Clark Corporation Department QMB P.O. Box 2020 Neenah, WI 54957-2020 Canadian Requests: Kimberly-Clark Corporation Department QMB 50 Burnhamthorpe Road West Mississauga, ON L5B 3Y5

What can I use my Rewards Points for?

You can use your Rewards Points to submit entries into a Sweepstakes and/or you can also use your Rewards Points to purchase Rewards such as gift cards, toys, and great Huggies® products. There are also opportunities to donate your Rewards Points to a charitable cause.

What is a Huggies® Sweepstakes?

Huggies® Sweepstakes are chances to win big prizes! And they’re easy to enter: all you have to do is visit the Redeeming Points page, select the Sweepstakes you’d like to enter and submit your entries for a chance to win. At the end of each Sweepstakes promotional period, we’ll randomly select the winner(s) from those who have entered and notify them immediately. Each sweepstakes includes the ability to submit multiple entries.

What if I refer a friend who already was referred? Will I still get Rewards points if he/she signs up?

You cannot refer a friend who already has received an email invitation to join Huggies® Rewards.

Can I transfer Rewards Points to someone else or merge my Member Account with theirs?

Rewards Points accrued in Huggies Rewards are non-transferable to other members, and member accounts cannot be merged.

I won a Sweepstakes or purchased a Reward with my Rewards Points. How long will it take for my Reward to be delivered?

Emailed Rewards are sent within 24 hours. Please check your inbox. If you are not seeing the email, please check your spam/junk folders or check your Promotion/Social inbox.

Postal mailed Rewards can take 6-8 weeks for verification and shipment. In some instances, it may take up to 10 weeks. (Huggies products Rewards take up to 4 weeks). If you have waited the allotted time and still have not received your prize, then please contact us by visiting our helpdesk or emailing us at support@huggiesrewards.zendesk.com. We will gladly look into it for you. Make sure to include details such as the date you received your winning/order email confirmation and the prize or Reward. Also, make sure to let us know the address where the Reward was supposed to be shipped to, so we can verify that information.

I don't have the number of Rewards Points required to enter a Sweepstakes, Instant Win or purchase a Reward. Can I purchase the extra Rewards Points I need?

Rewards Points are not available for purchase and can only be earned by submitting a receipt that includes the purchase of participating Huggies Diapers and Wipes products, by linking a participating retailer’s loyalty card to your Huggies® account and using that loyalty card at checkout when purchasing participating Huggies Diapers and Wipes products or by participating in featured Huggies.com activities.

How can I use my Rewards Points to enter a Sweepstakes?

Go to the Redeem Points page and select the Sweepstakes you wish to enter. The number of Rewards Points required to enter each will be displayed on-screen in every given Sweepstakes prior to submitting your entries. Make sure to review the applicable Official Rules and Regulations for details. When you enter a Sweepstakes, the applicable number of Rewards Points will automatically be deducted from your Member Account. Please remember Rewards Points cannot be refunded after entering a Sweepstakes.

I have a military mailing address. Can I still register for Huggies® Rewards?

Yes, we’re happy to say that people with military mailing addresses can sign up for Huggies® Rewards.

How can I earn Huggies Rewards Points?

You can earn Rewards Points simply by purchasing participating Huggies Diapers and Wipes products and uploading your receipt. You can also earn points by linking a participating retailer’s loyalty card to your Huggies® account and using that loyalty card at checkout when purchasing participating Huggies Diapers and Wipes products. Loyalty card linking is only available for participating retailers in the US. Another way to earn Rewards Points is by referring friends to sign up for Huggies Rewards. You can refer up to five friends a month and earn a lifetime maximum of 3,750 Rewards Points for referring friends who join based on your referral. Huggies® Rewards now offers additional way for you to earn extra points by engaging with featured opportunities, like reading articles and taking surveys!

My contact information has changed. What do I do?

To update your contact information, including address, first sign in to Huggies.com and then go to your profile to update your information. Here, you can edit your address, email address, phone number, and other information. If you have ordered a Rewards item that you still haven’t received and your address is changing, please update your profile and contact us as soon as possible by visiting our helpdesk or emailing us at support@huggiesrewards.zendesk.com.

What will Huggies® do with the personal information I provided when registering?

When you register on our website, you have the option of being added to our digital mailing lists for Huggies Rewards and Huggies Brand. The messages you receive for Rewards will be transactional emails like a registration confirmation, Rewards shipment notification, or winner announcement. HUGGIES Brand communications offer new product information and other special offers and promotions. You can also choose to receive emails from other carefully selected companies ("partners") whose offers may be of interest to you. If you do not wish to receive these mailings, do not check the box in your Profile. Please remember you can opt out at any time by updating your profile or clicking here. For more information regarding your personal information, please visit our Privacy Policy.

Why haven't I received Rewards Points for a friend I referred?

Rewards Points are awarded when you refer friends who join Huggies Rewards. However, there can be several reasons why Rewards Points were not credited for a particular referral:
1. Has the person you referred already signed up? Please remember, you can only be credited for new registrations and not for people who are already members.
2. Did your friend sign up? If so, you can check to see if the Rewards Points were credited by signing in. Remember, though, only the 50 most recent transactions are displayed in your profile drawer in the top left.
3. Did your friend receive the email invitation? Oftentimes, emails get caught by spam filters. If this was the case, make sure your friend checks his/her spam or junk mail folder.
4. Did your friend sign up by clicking the link in the email that was sent? If not, the referral may not have been credited properly. If this is the case, please let us know and we’ll be happy to look into it for you.
5. Did your friend register with a different email address from the one you referred? If this is the case, please let us know and we’ll be happy to look into it for you.
6. Did you reach your maximum referrals for the month? You have a limit of five referrals per month. Check the Terms & Conditions for more information. If you have questions, please send us an email and we’ll gladly provide further assistance.

How many Rewards Points can I earn for referring a friend who registers for Huggies® Rewards? Is there a maximum amount of friends I can refer?

You will earn 50 Rewards Points for each friend you refer who joins the Program. You can refer up to five friends per month and earn a maximum of 3,750 referral Rewards Points (75 referrals who joined) as part of your membership.

The Points balance on my Member Account is not accurate. What should I do?

Please make sure you are signed in and carefully review your Rewards History. If you believe there is an error in your Points balance, please contact us by visiting our helpdesk or emailing us at support@huggiesrewards.zendesk.com and we’ll be happy to look into it further.

I'm having a hard time getting through the registration process. What should I do?

The first thing you will want to do is to verify you are using a system that is compatible with our web site. Click here for system requirements. If your system meets the above requirements, please make sure that all required fields are entered in your profile (including your Date of Birth, City/State, and child's info) and that you have clicked Yes, Sign me up for Huggies Rewards. If you are having trouble coming up with a Screen Name that isn't already taken (we have a lot of members!), be creative using a minimum of 4 letters and numbers.

For additional help, download this PDF.

If you still need some help, contact us and please provide the following:
• The email address you are trying to register
• The type of device you are using and your system browser and browser version
• The error message you are receiving
• The URL of the page you are on when you receive the error

What should I do if I forgot my password?

At Huggies.com, click Sign In and then the Forget Password link. Enter your registered email address and the security code provided on the screen. An email containing a link to reset your password will be sent to your email inbox. Although this email is sent immediately, delivery may take longer for some email providers.

If you do not receive this password reset email, please be sure to check your Spam/Junk folders or Social/Promotions inboxes. Finally, add HUGGIES@e-news-share-huggies.com to your address book.

For additional help, download this PDF.

How long will it take to verify if I am an official winner?

Winners of Sweepstakes will be identified via a random drawing a few days after the close date. To find out when winners are identified for a specific Sweepstakes, please check the Official Rules and Regulations for that particular Sweepstakes. All winners will be notified via email, phone or mail.

I donated to a charity or redeemed for a Reward in the Rewards Catalog and haven't received a confirmation email yet. What do I do?

Emailed Rewards are sent within 24 hours. Please check your inbox. If you are not seeing the email, please check your spam/junk folders or check your Promotion/Social inbox.

Postal mailed Rewards can take 6-8 weeks for verification and shipment. In some instances, it may take up to 10 weeks. (Huggies Products Rewards take up to 4 weeks). If you have waited the allotted time and still have not received your prize, then please contact us by visiting our helpdesk or emailing us at support@huggiesrewards.zendesk.com and we will gladly look into it for you. Make sure to include details such as the date you received your order email confirmation and the Reward. Also, make sure to let us know the address where the Reward was supposed to be shipped to, so we can verify that information.

How do I sign up for Huggies Rewards?

It’s easy to enroll. Just complete the required registration steps.

Can I return an item I ordered from the Rewards page?

All orders for items on the Rewards page are final and cannot be returned or exchanged. Rewards Points cannot be refunded once they are redeemed for a Rewards item.

Do I have to pay for shipping and handling of the Rewards I order?

While Huggies® does not charge for shipping and handling, the vendors of several Rewards offered may require members to pay S&H from their sites. Please check specific Reward for details.

The Reward I received is different from the one I ordered. What should I do?

Please contact us immediately by visiting our helpdesk or emailing us at support@huggiesrewards.zendesk.com and include specific details on the Reward you ordered and the Reward you received, and we will help.

Why do you need my date of birth? Why are you asking for so much personal information?

To participate in Huggies® Rewards, we will need to verify that you are 18 years of age or older and a legal resident of the U.S. or Puerto Rico (per the applicable rules and regulations) or a legal Canadian resident who has reached the age of majority. We assure you that your information is kept confidential, and we do not sell it to anyone. We use your information in accordance with our Privacy Policy for administering Huggies® Rewards, any Promotions you have participated in, and for sending you information that you might have opted-in to receive.

Which type of diapers have a bigger impact on the environment: cloth or disposable?

The results of a two-year independent study* concluded that there was not a clearly better or worse diapering choice between cloth and disposable diapers. Results of this study showed that using cloth diapers uses more water, energy and detergents; disposable diapers contribute more solid waste to landfills. *Two-year independent review sponsored by the UK Government Environment Agency - Life Cycle Assessment (LCA)2 released 19 May 2005

Are biodegradable diapers better for today’s environment?

Not really. Current landfill sites are operated as sealed environments with restricted air and water flow. Operating a landfill in this way allows the capture of methane gas that can be converted to energy. Kimberly-Clark (makers of Huggies® diapers) is currently using methane from a landfill at our Beech Island Manufacturing Facility. This sealed landfill environment is how consumer waste such as disposable diapers is currently disposed of in the United States (1). Huggies Brand will continue to design products that are compatible with customary disposal methods; as disposal technologies change, Huggies diapers will change. (1) United States EPA Landfill Guidelines

What has Kimberly-Clark done to help reduce the energy used to produce their products, including Huggies® diapers?

Kimberly-Clark, the makers of Huggies® diapers, has put a focus on reducing energy usage since the early 1990s. Here at Kimberly-Clark we have an ongoing energy reduction program in which our goal is to reduce our energy need and carbon dioxide (CO2) emissions associated with every ton of product produced and distributed, worldwide.

I opted in to receive HUGGIES emails, but I am not receiving any. How come?

Please double check your Profile to make sure you have opted in, that you are registered with your current email address and that your child's info is up to date. Our emails are sent to members opted in with a registered child 36 months of age and  younger. We also recommend that you check your Spam/Junk mail folders or your Social and Promotions inboxes.  

How do I enter a Huggies® promotion I saw at my local grocery store?

Visit the Redeeming Points page and filter by Sweepstakes. The in-store promotion you saw may be listed there. Click on the link for the promotion you are looking for to see how to enter.

Are Huggies® diapers made with natural materials?

The makers of Huggies® diapers are committed to the sustainable use of all natural resources. The fluffy, absorbent fibers used in United States Huggies diapers are made from wood pulp sourced from suppliers who practice sustainable forest management. Our global aim is for all of our wood pulp to come from suppliers that have certified their forests or fiber-procurement activities.

How are Huggies® Little Swimmers® Swimpants different from disposable diapers or training pants?

Huggies® Little Swimmers® Swimpants protect in the water without swelling like diapers or training pants do. They have a durable outer cover so they won't tear on rough concrete at swimming pools or at the beach and can also be worn underneath a swimsuit.

Where should I look in stores for Huggies® Little Swimmers® Swimpants?

Huggies® Little Swimmers® Swimpants can be found in the diaper aisle or wherever you buy diapers or training pants.

Why did the amount of points received change for the same package of diapers that I have bought in the past?

From time to time the retail value changes on certain packs of Huggies Diapers and Wipes, you may see the point value changes to reflect this.

Can the three sizes of Swimpants fit children ranging from 6 to 48 months?

Huggies® Little Swimmers® Swimpants have unique stretchy side panels, similar to those used in Pull-Ups® training pants, that give a comfortable fit to children across a broad weight and age range.

How much do Huggies® Little Swimmers® Swimpants cost?

Huggies® Little Swimmers® Swimpants cost about the same as a convenience-size package of diapers.

Which diapers offer the greatest Rewards Points value?

Each Huggies® Product has its own Rewards Points value. Check out our Participating Product page to find out which products you can earn points for and how many Rewards Points those products are worth.

What is the cost of joining Huggies® Rewards?

There's no fee to join. All you have to do is register for Huggies® Rewards.

How do I find out the point value for the diapers or wipes that I buy?

Each participating Huggies Brand product package has its own Rewards Points value. Check out our Participating Product page to find out which products you can earn points for and how many Rewards Points those various products packages are worth.

How much do I need to spend to earn a reward through Huggies® Rewards?

Generally, you earn close to 10 points for each $1 you spend. Huggies® Rewards items typically start around 50 points for sweepstakes entries, so you would need to spend approximately $5 to redeem for one entry. Point prices go up from there for a variety of merchandise and gift card rewards.

Should my child wear a bathing suit with Huggies® Little Swimmers® Swimpants?

Your child can wear Huggies® Little Swimmers® Swimpants under swimsuits or alone. The Swimpants take the place of a disposable diaper, so you can use them the same way you would use a swimsuit.

Should my child wear diapers with Huggies® Little Swimmers® Swimpants?

Your child can wear Huggies® Little Swimmers® Swimpants under swimsuits or alone. The Swimpants take the place of a disposable diaper, so you can use them the same way you would use a swimsuit.

How do diapers impact our landfills?

While there have been some exaggerated reports on the topic of diapers in landfills, the truth is that disposable diapers account for less than 1.5% (1) of the waste placed annually in landfills in the United States. And the makers of Huggies® diapers are continually striving to do our part in making that impact less and less. 1US EPA "Municipal Solid Waste Generation, Recycling, and Disposal in the United States: Facts and Figures for 2006"

What is Kimberly-Clark's stance on sustainability?

Kimberly-Clark (makers of Huggies® diapers) is proud to have been recognized by the Dow Jones Sustainability Index for our sustainability leadership. For the fourth consecutive year, Kimberly-Clark ranked number one in the personal products category among a global peer group of 16 companies for its leadership in sustainability.

Are Huggies® Little Swimmers® Swimpants biodegradable?

No more or less so than disposable diapers. Disposable diapers make up less than 2 percent of landfills, compared to 40 percent for paper (e.g., old newspapers, office waste).

Are Huggies® Little Swimmers® Swimpants for both boys and girls?

Yes, the Swimpants are for both boys and girls.

What are Huggies® Little Swimmers® Swimpants made of?

Little Swimmers® are made from a unique absorbent material that protects without swelling in water like diapers or training pants do.

Are Huggies® Little Swimmers® Swimpants safe for use in swimming pools?

Huggies® Little Swimmers® Swimpants are safe in swimming pools. The Swimpants won't fall apart in water, like diapers sometimes do. They contain no super-absorbent material that can clog pool-cleaning systems.

I have noticed crystals and gel in the diapers. What are these materials, and are they harmful?

The crystals and gel are super-absorbent materials that offer significant benefits: drawing wetness away from baby's skin, as well as helping to keep baby's skin healthy. In Huggies® diapers, super-absorbent material is mixed with the diaper padding, turning liquid into a gel to help prevent leakage. You may occasionally see small beads of gel on the diaper or on your baby, but the gel is nontoxic and not harmful. The safety of super-absorbent material has been proven in over 450 consumer safety tests studying every which way a person could come in contact with it.

What materials are used to make Huggies® diapers?

The inside absorbent padding on Huggies® diapers is made of a fluffy, paperlike material called wood cellulose fiber and a super-absorbent material called polyacrylate. Other materials used include polypropylene, polyester, and polyethylene -- all synthetic materials designed to enhance the fit of the diaper and help stop leaks. The elastic strands in all Huggies diapers are made of synthetic rubber for a snug but gentle fit for baby.

I found some of the ink from the diaper on my child's skin. Is it safe?

The safety of our product is our number one priority. Huggies® diapers have featured colorful graphics for a number of years and you can be confident that all components in our diapers, including the ink, have been thoroughly tested and are safe.

I bought a Huggies Product at a participating retailer and used my card, but I didn’t get the points. Why?

It can take up to two weeks after a purchase was made for the points to be added to your account. If it’s been more than a couple weeks and you’re still not seeing the points, please reach out to us and we will look into your account. Please also be aware that if you’ve made a purchase at a retailer where you have linked a loyalty card, you will not receive points for submitting receipts from that retailer, regardless of whether or not you scanned your loyalty card at checkout. Receipts uploaded from linked retailers will be rejected.

I'm having trouble with the site. What operating systems and browsers are compatible with Huggies.com?

For the Windows operating system, compatible browsers are IE 10, IE 11, Chrome 35, Firefox 26, or Firefox 30.  For Macintosh PCs, compatible browsers include Safari 7, Chrome 38 or Firefox 32.  For Mobile Devices, compatible devices include IOS 7.1, IOS 8, Android 4.3.

Does Huggies® partner with photographers, survey companies, service companies or other companies for in-home photo shoots?

No, we do not partner with photographers, surveyors or any other companies that request to come directly to your home.

How can I check what purchases I have received points for?

You can see what purchases you have received points for by visiting your Rewards History page. Each purchase that has been successfully processed will be listed with the date that the receipt was submitted as well as the points that were awarded to your Huggies Rewards account.

Can Huggies® Baby Wipes be flushed?

We do not recommend flushing Huggies Baby Wipes. Instead, we recommend that you discard them in a trash bag or other waste container.

I tried to log in and my Huggies Rewards account is blocked. Why?

If you received notice that your Huggies Rewards account is blocked, it’s because we have detected either one or a combination of suspicious activities:
● Your account has submitted 2 or more falsified receipts.
● Your account has submitted the same receipt multiple times.
● We’ve traced more than one similar account to your Internet connection or location.
If you believe that this account activity is by accident and you would like to have your account reinstated, please contact us contact us by visiting our helpdesk or emailing us at support@huggiesrewards.zendesk.com.

How can I unsubscribe from Huggies<sup>®</sup> mailings?

You can unsubscribe by clicking the Unsubscribe link located at the bottom of our emails, or by clicking here.

What should I do if a Reward I’ve been saving my Rewards Points for no longer appears online?

While we try to stock our Rewards to meet the demand of our members, sometimes certain Rewards are more popular than others and are only available while supplies last. However, we may restock popular Rewards based on availability. So please check the Rewards page often and you may even find something new that you find more appealing.

How do I earn points from my linked loyalty cards?

Simply purchase participating Huggies Diapers and Wipes at your linked retailers and scan your loyalty card at check out. Points will then be added to your account once the purchase is registered in our system!

I tried to upload my receipt and received an error message, what happened?

There are a variety of reasons why you received an error message, such as your image not being clear enough, or not having a strong enough connection during upload. You have the chance to resubmit your photo but if you’re experiencing the same problem multiple times please contact us by visiting our helpdesk or emailing us at support@huggiesrewards.zendesk.com.

My family has multiple loyalty cards to a particular retailer. Can I add all of them?

You will only be able to add one card from a specific retailer to each Huggies Rewards account, however your family members are encouraged to create their own Huggies Rewards account and add their card if it is a different number than your own!

How do I upload my receipt?

Uploading and submitting your receipt is easy! There are three ways you can do this:
● The Huggies® Rewards app: Download the app on your iPhone or Android smartphone, then create an account or sign in to your existing account. Once you’re in, tap the red camera button at the bottom of your screen and follow the on-screen instructions to either take photo(s) or choose existing photo(s) of your receipt.
● Huggies.com from your phone or tablet: Visit Huggies.com on your mobile browser, then create an account or sign in to your existing account. Once you’re in, tap the menu in the top left corner, then select “Submit a Receipt” underneath “Rewards”. Then, tap “Upload Receipt” and follow the on-screen instructions to either take photo(s) or choose existing photo(s) of your receipt. For more detailed information on how to upload your receipt, read the instructions in the “How To” section of the Submit a Receipt webpage.
● Huggies.com from your computer: First, take photo(s), screenshot(s) or scan your receipt and save them on your computer. Visit Huggies.com on your desktop browser, then create an account or sign in to your existing account. Once you’re in, hover over “Rewards” in the website navigation menu and then click on “Submit a Receipt”. Then, click on “Upload Receipt”. This will open the Finder (Mac) or File Explorer (PC) on your computer. Find the image(s) of your receipt and follow the on-screen instructions to upload your image(s) one at a time. For more detailed information on how to upload your receipt, read the instructions in the “How To” section of the Submit a Receipt webpage.

Where do I enter my Rewards Codes?

The Huggies Rewards program has been updated to help you earn points faster and easier. We have phased out Rewards Codes - now you can easily upload and submit a receipt for your qualifying purchases in just a few quick and easy steps! Visit the Huggies Submit a Receipt page to find out more details and upload your first receipt.

Why did my Rewards Points balance change?

On June 29, 2016, we changed our points structure so that every point is now 10 points, whether you’re earning them or spending them. The same goes for the points in your account. While the overall value hasn’t changed, you’ll see we’ve multiplied your balance by 10.

I uploaded my receipt and in my Rewards History it says pending. Is there something wrong?

There is nothing wrong with your submission, it is just in the queue of receipts that we need to verify. Receipt review can take up to 24 hours, so please check again soon to confirm if your receipt is approved.

I successfully uploaded my receipt and the site says that it was rejected. What went wrong?

There are multiple reasons why your receipt can be rejected. For example, the image not being clear enough to read. The good news is that you can resubmit and try again! After signing in to your account on Huggies.com or on the Huggies Rewards app and visit your Rewards History page. Scroll to the receipt listed as “Rejected.” Tap on Rejected and you will be shown the reason as to why. Tap Submit a Receipt button next to the rejection reason to begin the upload process again. Please note that if you purchased a participating Huggies Product from a retailer where you have linked your loyalty card, you will not receive points for submitting receipts from that retailer. To read more about Loyalty Card Linking, click here. Loyalty Card Linking is only available for participating retailers in the US.

I lost my receipt How can I get my Rewards Points?

To earn Rewards Points for Huggies Diapers and Wipes purchases, we require a receipt as proof of purchase, or a linked loyalty card used at checkout. However, we understand that receipts are sometimes lost or that your Huggies Products may have been a gift. If you require help in this situation, please contact us by visiting our helpdesk or emailing us at support@huggiesrewards.zendesk.com

How will I know if my receipt was approved or not?

After your receipt has been reviewed, you will receive an email letting you know if your receipt was accepted or rejected. Additionally you will be able to see the status of each receipt submission on your Rewards History page on Huggies.com or in the Huggies Rewards app. . Scroll to the receipt you are inquiring about and you will see its status listed as either “Approved” or “Rejected.” If your receipt was approved, you will see the points that you were awarded for your submission. If your receipt was rejected, tap on Rejected and you will be shown the reason as to why. You will have the chance to re-submit your receipt in the event that it was rejected.

I have completed an Extra Points activity but don't see any new Rewards Points in my Member Account. What happened?

Rewards Points are immediately awarded once you complete a qualifying activity. You can access and participate in each activity multiple times but only earn Rewards Points once for each qualifying activity. To verify you received the appropriate Rewards Points, visit Rewards History to view your most recent 50 Rewards Points activities. If you believe there is an error in your Rewards Points balance, please contact us by visiting our helpdesk or emailing us at support@huggiesrewards.zendesk.com and we’ll be glad to help.

Why isn’t my favorite retailer part of this program?

We are happy to incorporate new retailers, however they do need to have an established loyalty card program in order for us to do so.

I removed one of my loyalty cards from my Huggies® account. Will I still get points for my purchases?

Once a card has been removed, you will no longer get points for any future purchases made. However, if you made a purchase prior to removing, you will receive the points from that purchase once it’s been reviewed. You may also submit receipts for purchases made after the time that your card was removed.

What is loyalty card linking?

Loyalty card linking is a new Huggies Rewards feature that allows you to earn Rewards Points in the easiest way possible! Simply link your loyalty card for participating retailers to your Huggies® account. Then, every time you use your linked loyalty cards at checkout, your points for participating Huggies Diapers and Wipes purchases will automatically* be added to your account! *For most retailers, points will be awarded within 1 week, but for some retailers, it may take up to 2 weeks for points to be awarded. Loyalty Card linking service is only available at participating retailers and is only available in the US ONLY at this time

Why do I have to verify my account with my mobile number?

Participation in the Huggies Rewards program is limited to one account per person so that we can ensure the integrity of the program and continue to reward you for being a loyal Huggies customer. To validate this, the first time (and only the first time) you redeem points after June 28, 2016, we will ask you to provide your mobile phone number for verification. You will immediately receive a text message with a code to enter on the website or in the Huggies Rewards app. Once validated, you may continue to redeem your Huggies Rewards item. You will not need to verify your account with your mobile number again.

What are loyalty cards?

When retailers offer loyalty programs, they often provide members with loyalty cards to scan at checkout for special deals. These cards generally show a user’s account number somewhere on the front or back.

What can I get when I submit my receipt?

When you successfully upload a receipt that includes participating Huggies Diapers and Wipes product(s) you’ve purchased, you will receive Huggies Rewards Points, good for using towards rewards such as gift cards and products for you and baby.

How can I delete a card from my account?

Deleting a card is easy! Visit the Huggies Link a Loyalty Card page and sign in to your account to view your linked cards. Click the red “X” in the corner of the loyalty card you’d like to delete to remove it from your account.

I just added my first card! Can I earn points right now?

Once a card is linked there is a verification process on our side that may take some time. Please wait up to 24 hours before making your first qualifying purchase.

What does my receipt need to include?

The photo(s) of your receipt must include the store name, purchase date, the UPC or product number(s) and price(s) of the participating Huggies® Diapers and Wipes product(s) you purchased. Make sure your photos are clear and legible; otherwise your receipt may not be accepted.

Why isn’t my favorite retailer part of this program?

We are happy to incorporate new retailers, however they do need to have an established loyalty card program in order for us to do so.

How do I link my loyalty cards?

Linking is easy! Just go through the following steps for each loyalty card you are looking to use: 1. Visit the Huggies® Link a Loyalty Card page and create an account or sign in. 2. Confirm your zip code, then select “Search” to see the participating retailers in your area that you can link your loyalty cards to. 3. Select the retailer you’d like to link to, and enter your loyalty member card number, which is usually found under the barcode located on the back of your loyalty card. Select Submit. 4. Once your loyalty card has been successfully added, this retailer will show up in the Linked Cards section, and you will receive an email confirming the addition. You’re now set to receive points next time you purchase Huggies Diapers and Wipes using that card!

I entered my correct card number and it won’t link! What’s going on?

Every loyalty card, regardless of retailer, can only be linked once in our system. If the card you are trying to add is used by several family members, one of whom has already added it to their Huggies® Rewards account, then you will not be able to add it to your account as well. If this is the case and you need to switch which account the card is added to, you are able to delete a card from an account. View the FAQ here with steps on how to do so.

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Our Points Structure Has Changed

We are changing our Rewards Points structure so that we can improve our Huggies® Rewards program to offer you more ways to earn points. So, we are multiplying the cost of Rewards items by 10. But don't worry, your points balance is also multiplied by 10!

Our Points structure has changed

See How Rewards Has Changed

Watch this helpful video to learn more about all of the great improvements made to the Huggies® Rewards program.

Say Goodbye to Rewards Codes

You asked, we listened! Introducing two new ways to get your Huggies® Rewards Points when you buy: submitting a receipt and loyalty card linking — exclusively for Huggies® Rewards. 

Huggies Rewards Submit Receipts instead of Rewards Codes

Submit Your Receipts

There's a faster way to get your Huggies® Rewards Points! Earn points by uploading and submitting a photo of your receipt for all Huggies® Diapers and Wipes. You'll even get 2x the points for your first receipt submission! 

SUBMIT MY FIRST RECEIPT
Huggies Rewards Submit a receipt for points

Get More Points!

Now there are more ways to earn points! From reading articles, to taking surveys, to sharing on Facebook & Twitter. More ways to earn = more ways to love Huggies®!

MY EXTRA POINTS PAGE
Huggies Rewards Contact Us

New Huggies® Rewards App

Get the most out of your Huggies® Rewards experience. The new Rewards app has all the same great features as the website, right at your fingertips. Available in the App Store® and get it on Google Play™.

 

Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries.. App Store is a service mark of Apple Inc.

Android, Google Play, and the Google Play logo are trademarks of Google Inc.
 

 

 

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Huggies Rewards App

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We're Sorry. The Huggies Rewards service is under maintenance and is temporarily unavailable. Please try again later.

Join Huggies Rewards

By clicking SIGN UP you are agreeing to the Huggies® Rewards Terms & Conditions.

Join today and receive 500 free points! You'll also start earning Reward Points for all of your purchases. Points earned can be used towards gift cards, free diapers and wipes, and so much more!

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